We had a terrible stay here:
1) After paying $300/night, we could not get a seat at the pool. The pool staff put our names on a 'wait list' and told us they would call us as soon as seats where available. They never called.
2) We went to the beach instead, and were told we had to pay to use the lounge chairs. Which is really quite ridiculous, we had to pay to use their chairs at our own hotel?!?!
3) The rooms are small with cheap furnishings. One expects more for the premium price.
4) There were errors on our bill when checking out which took 20 minutes to fix
We are both 31 and wanted to stay at a place with a good scene, which is why we picked Shore Club. I'd heard the pool scene is really fun, unfortunately we never got to experience it! I expected a lot more for what we paid. I would not stay here again nor would I recommend it to friends.
I find it interesting that the manager responds to a lot of posts on TripAdvisor but never offers to address customer service issues beyond an online apology. If the hotel really cares about customer service, they should put some skin in the game.
- Official Description (provided by the hotel):
- Designed by famed British architect David Chipperfield, with landscaping inspired by the rich Matisse-like palette of the Jardin Majorelle in Marrakech, Shore Club shimmers with intrigue and sensuality. Anchored by the original polished terrazzo floor, the elegant furnishings are an eclectic mix evocative of global marketplaces—including relaxed sofas, hand-woven tribal rugs and large patterned throw pillows from Kenya that invite mixing and mingling. The vibe is lively, the atmosphere intimate, the feeling electric. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Jetsetter, Tablet Hotels, Travelocity, Despegar.com, Hotels.com and Odigeo so you can book your Shore Club South Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Shore Club Hotel Miami Beach
- Shore Hotel Miami Beach
- The Shore Hotel
- Shore Club Miami
- Shore Club In Miami