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“Great chill spot” 5 of 5 stars
Review of Shore Club South Beach Hotel

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Shore Club South Beach Hotel
4.0 of 5 Hotel   |   1901 Collins Avenue, Miami Beach, FL 33139   |  
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Ranked #40 of 202 Hotels in Miami Beach
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great chill spot”
5 of 5 stars Reviewed November 18, 2013

We just got back from traveling around the us and had to post a review because it was the best place we stayed out of 11 hotels in various North American locations in a month. The staff were really nice and looked after us from start to end ( especially Dorothy, thanks again.)Pool area was very nice with big day beds and lounges all around. Beach was a 1 minute walk from the hotel
And concierge was great (Keston) helping us get nba tickets at last minute ,highly recommended hotel !

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, November 25, 2013
Dearest "Calosncorrina,"

Well thanks for the lovely compliment! It was a pleasure to meet you and we feel honored to be your favorite hotel!! Can you please come back asap.. we miss you! xo

Genie Wishes,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,620 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
Date | Rating
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English first
Southfield, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 18, 2013

My credit card was used over and over again $13,000 WORTH OF FRAUDELENT CHARGES by the hotel to pay for a Group of employees for the auto show. I did not give the hotel permission to use my card for the group convention. Not only did the travel agency tell them to stop but I did also did by talking to the manager but they kept charging my card. FOR TWO WEEKS NOW I have been trying to get this corrected. Total of 19 separate charges, what a mess. I had to call Visa to put in a dispute. A lot of work having our accounting department process all these fraudelent charges. The time and money for our company to get this corrected by the hotel has costed us $1000's. THIS HOTEL GETS AN F FROM ME AND MY COMPANY.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, January 9, 2014
Dear "TAS S,"

This issue has been dealt with by our accounting department and has been resolved!

Kind Regards,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 14, 2013

We stayed at this hotel to celebrate a bachelorette party and will never go back. We had reserved 2 large suites that accommodated our group of friends. We are all experienced travelers and made sure to not leave any keys behind and closely watch our belongings. We left our rooms for a few hours to enjoy a nice dinner and when we returned we realized we had been robbed. Our patio doors were wide open and it was evident someone had been in our room. We were on the second highest floor and the only way to access our room was from inside the hotel. We reported to the security the items that were stolen and they took a detailed report stating this will be handled immediately. It has been 4 months and the security department does not respond to emails or phone calls when we ask for status on the investigation. They refuse to share the report that highlights when a key was used to enter and exit our room. They have not offered to pay for any of the damages. We asked to be moved to a new room that was equivalent and instead they offered us a smaller room at the same room rate... other suites were available. We asked to speak to the manager during our stay and were told they were busy. The security agent in the beginning said insurance would handle the issue but we have received 0 follow up and never able to answer when we call.

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, January 9, 2014
Dear "MAL0503,"

This issue has been dealt with through our Hotel Manager and Director of Security. We apologize for this inconvenience...

Kind Regards,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 stars Reviewed November 13, 2013

I have to say - this hotel is fantastic with customer service. If it wasn't for the accommodations and incredibly delightful staff, my trip to Miami would not have been as pleasant.
The pools are beautiful and the outside courtyard is like an oasis (you will especially love it at night!)
I'm currently staying here now actually- I travel often for work, and this hotel has really made me look forward to the remainder of my week in Miami.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with cheaprooms.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, November 25, 2013
Dearest "NatalieS1234,"

Thanks sweetheart! I love how Shore Club looks during the night too... It's so chic and romantic. Come back again soon for more play and less work! haha

Genie Wishes,
Dorothy Jean "DJ"
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Miami Beach, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 11, 2013

First trip back to Shore Club Spa in YEARS was a complete delight! My friend and I each had hers was Christian and we could not decide whose was best, we were both raving about our treatments while sipping champagne and nibbling from a beautiful bowl of fresh fruit with occasional sips of Spa Water. Best part about this spa is that the shower is in the treatment room so you can be massaged and get your scrub, stand and shower, then lie back down and get your body treatment, all in the privacy of your own room. But if you want to venture out, there are beautifully sunny balconies overlooking the Atlantic as well. Kudos to new Spa Manager Ava, she is starting a promotion to bring locals back, and we will be!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, November 12, 2013
Dearest "Wendy D,"

So happy you had a fabulous spa day and it was a complete delight! Our new Spa Manager, Ava is a sweetheart and we are so happy to have her. Hurry back soon for another spa treatment!

Genie Wishes,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2013

Myself and 2 long time friends (2 divorced guys and 1 married) stayed at the Shore Club for a week in October/13. The hotel was perfect....all staff were impeccable, hotel location is perfect, pool area awesome with drink service, outstanding beach beside with good services, excellent casual breakfast and lunch restaurant, great A/C'd rooms, chamber maid service, doormen and best of all Mr. Keston Superville....the absolute Jedi Master of Concierge!!! Our first day there, Keston arranged really good seats for our group at the Florida Panthers game (surprise, surprise...a semi-private suite including all food and drink for $75/person!!), seats for the Miami Heat vs Spurs for Sat night and the Sunday Bills at the Dolphins game...row 20 at the 25 yard line!! He pointed us to all the best nightclubs and "assisted" us with guestlist priviledges, table and bottle service at reduced rates and helped us choose the best of the local restaurants that weren't tourist priced traps. We used to race the doormen to the door so that we could open the door for ourselves and they would run to beat us everytime....it was fun and everyone at the hotel was there to make the customer experience FIRST CLASS. This is an annual sports trip that a bunch of guys do each Fall, this year being the smallest group that could get away on short notice...the point being that our stay in previous years at Seattle, New York and New Orleans don't hold a candle to the hotel experience that we so enjoyed at The Shore Club, South Beach. We may break with tradition and return to Miami next year rather than a new City as we have always done. Thanks again Keston....you made the experience very memorable for our group!!

Room Tip: The rooms are all good, make sure your hotel package includes the breakfast option...worth it for su...
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, November 12, 2013
Dearest "Rjwent,"

WOW... this is the best review!!! You have blown me away! I couldn't agree with you more about Keston.. he is totally the Jedi Master of Concierge haha. I'm thrilled he was able to hook up guys up with amazing seats and deals at all those games! He definitely knows how to give first class service. Thanks for the great feedback of Shore Club.. we hope to have you back next year for your guys trip again!

Genie Wishes,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vejbystrand, Sweden
1 review
3 of 5 stars Reviewed November 9, 2013

Stayed a week in October looking for a great party place on South Beach.
Greatest disappointment is security and things lost in the room. Slow reaction to resolve and unsuccessful outcome. So watch your things and don't leave anything as items will "disappear".
On the downside if you are looking for the real party spirit: It is definitely there on the weekend, at pool side (great friendly & funny staff) with lots of people & right music but very quiet in the week and no initiated activities. Overall not much action in the hotel or bars at night. Close by SLS and even sister Delano much better at night for pre-clubbing. Major change is definitely needed to keep up the party image after sunset.
Nobu is normally a favorite in London and NY but this was terrible. Restaurant loud - not in a nice party way but like a canteen, no atmosphere and interior where we sat (near to the em exit) was horrible. I managed to get us a table inside the restaurant but we ended up wishing we had taken the table in the lounge! Even the food wasn't at normal standard, worst sushi rolls ever with hard dry rice. Definitely not worth the price. Recommend to go to Katsuya instead.
I can however warmly recommend food and Sunday brunch at the Terrazza. Genuine and top quality. Nice staff. Hotel Concierge service great if you get the right person, really mixed experience from top to bottom. Last but not least, the rooms are modern & nice but feel worn, especially the bathrooms. Time for a fresh up beyond paint. We had a good stay overall but sorry to say I would not come back next time in Miami or recommend Shore Club today.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorothy Jean H, Shore Club Genie at Shore Club South Beach Hotel, responded to this review, December 10, 2013
Dear "hze2013,"

We appreciate your honest review and sincerely apologize about the experience you had with security and Nobu. The Director of Security has been spoken to regarding this issue. Nobu is definitely one of the top restaurants in Miami so we are very sorry it let you down. It gets so many wonderful comments so this is not the norm.

Kind Regards,
Dorothy Jean "DJ"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shore Club South Beach Hotel

Address: 1901 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Miami Beach
#23 Business Hotel in Miami Beach
#25 Luxury Hotel in Miami Beach
#31 On the Beach Hotel in Miami Beach
#34 Family Hotel in Miami Beach
#41 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Shore Club South Beach Hotel 4*
Number of rooms: 405
Official Description (provided by the hotel):
Designed by famed British architect David Chipperfield, with landscaping inspired by the rich Matisse-like palette of the Jardin Majorelle in Marrakech, Shore Club shimmers with intrigue and sensuality. Anchored by the original polished terrazzo floor, the elegant furnishings are an eclectic mix evocative of global marketplaces—including relaxed sofas, hand-woven tribal rugs and large patterned throw pillows from Kenya that invite mixing and mingling. The vibe is lively, the atmosphere intimate, the feeling electric. ... more   less 
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Also Known As:
Shore Club Hotel Miami Beach
Shore Hotel Miami Beach
The Shore Hotel
Shore Club Miami
Shore Club In Miami

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