We stayed at this hotel to celebrate a bachelorette party and will never go back. We had reserved 2 large suites that accommodated our group of friends. We are all experienced travelers and made sure to not leave any keys behind and closely watch our belongings. We left our rooms for a few hours to enjoy a nice dinner and when we returned we realized we had been robbed. Our patio doors were wide open and it was evident someone had been in our room. We were on the second highest floor and the only way to access our room was from inside the hotel. We reported to the security the items that were stolen and they took a detailed report stating this will be handled immediately. It has been 4 months and the security department does not respond to emails or phone calls when we ask for status on the investigation. They refuse to share the report that highlights when a key was used to enter and exit our room. They have not offered to pay for any of the damages. We asked to be moved to a new room that was equivalent and instead they offered us a smaller room at the same room rate... other suites were available. We asked to speak to the manager during our stay and were told they were busy. The security agent in the beginning said insurance would handle the issue but we have received 0 follow up and never able to answer when we call.