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“Disappointing, stay away” 1 of 5 stars
Review of Shore Club South Beach Hotel

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Shore Club South Beach Hotel
4.0 of 5 Hotel   |   1901 Collins Avenue, Miami Beach, FL 33139   |  
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Ranked #42 of 201 Hotels in Miami Beach
Tel Aviv, Israel
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Disappointing, stay away”
1 of 5 stars Reviewed May 14, 2008

Although the hotel is supposed to be one of the top-notch hotels in Miami, it was a very disappointing experience, for many reasons -

- The hotel staff simply does not want to assist the customers in any way. The attitude is unacceptable, they argue, ignore you, don't care about your needs, and in general - fail to deliver the quality of service you expect from a hotel. An embarrassment for any service provider.

- Whatever you do, don't stay at the Nobu tower (rooms x80-x90 or something like that). There are only two elevators that take you to the floor, and also used for the kitchen and housekeeping. I have never witnessed something like that - stepping with your evening attire to an elevator when the other door, facing the kitchen, opens, and one of the kitchen workers get in. The smell is unbearable and we almost fainted.

- The rooms are extremely small, and packed with accessories to buy - from t-shirts, flip-flops, lotions, soaps, you name it - they have it. Everything is for pay, of course. This is not only in the main room but also in the bathroom.

- The price is extremely high, while the rooms are small, the service quality is poor and everything is extra (Mohito = $14)

- Two good things to mention - (1) the beach staff is very nice, the only people in the hotel that actually served with a smile, (2) the waitress in Nobu was extremely professional and gave us great service.

Overall - stay away, don't worth your time or money.

  • Liked — Nobu
  • Disliked — Everything else
  • Stayed May 2008
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShoreClubAdmin, Guest Ser at Shore Club South Beach Hotel, responded to this review, June 11, 2008
Dear Slovman,

I am sorry to hear you weren’t pleased with your stay at our hotel. It is never acceptable to hear one of our guests had an unpleasant stay. I am very sorry that some of the staff failed to deliver the quality of service you deserved. We appreciate your feedback and will address accordingly. If you do decide to return, please feel free to contact me directly and we can look at different room categories that might be more suited to your expectations. While our standard rooms are typical in size and décor; perhaps you might find yourself better suited to one of our many larger suite rooms? We appreciate that our customers have different needs and expectations when they travel and we apologize if we failed to meet yours during your recent trip.






Sincerely



Nicolas James Black

Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,565 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 7, 2008

Yes the rooms are basic , but if you want a few days in the sun , for me you cant beach lazing by the pool at the shore club. Tried the Setai and Delano and ended up wishing was at the shore club.

The doorman are awful , so are the receptionists ... but pool staff are great and after a day there , easy access to Nobu on-site

  • Liked — Pool
  • Disliked — Door staff
  • Stayed April 2008, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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ShoreClubAdmin, Guest Services Manager at Shore Club South Beach Hotel, responded to this review, June 11, 2008
Dear HarryParis_France,



I am happy to hear that you prefer our hotel over some of our neighboring competitors.

I would be very interested to hear the specifics of your interactions with our doorman and receptionists so that I can prevent it from happening in the future. If you find it agreeable, you may reach me at the hotel.



Sincerely



Nicolas James Black

Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
1 review
1 of 5 stars Reviewed May 1, 2008

Oh my, I do not know where to start. I had fairly high expectations of this hotel based on reputation and price. I had the opportunity to stay at The Shore Club as part of a business conference being held by my company. The experience was disappointing.

The lobby is lovely, I'll give them that. But it is the facade to the ugliness that lies within. Poorly insulated so that you can hear every noise, chipped Ikea furnature in the rooms, peeling paint in the hallways, sub par bathroom products and a view of the maids' quarters are just some of the things that you can look forward to, $350+/night. Not to mention, the service is brutal - slow and rude.

The pool is gross - human soup - sweaty and packed shoulder to shoulder with drunk teenagers who are the "guests" of the older, rich "gentlemen" they are hanging off of. It was funny to watch, but also a bit sad.

I would only recommed this hotel to you if you currently own one or more of the DVD series, "Girls gone wild", and watch it frequently. Otherwise, run... run away fast. There are many other, nicer hotels along the strip where you don't step in puddles of drunk sick, at 1pm on a Sunday afternoon.

Stayed April 2008
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new york
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 29, 2008

Lasted one night. Check in started badly when they kept us waiting 3 hours as the original room was going to be noisy (their words not mine). After 3 hours they told us they only had the original room. Believe me, it was noisy!

Called reception and they moved us to a different room (thought they didn't have one right?) with apologies from the manager. It's now 5pm.

Went out for the evening then came back to the bar. Very cool place and just like numerous lounges that we frequent in New York. No problems there.

Been up since 6am due to flights so went back to the room at midnight. Tried to sleep. The floors, including the corridors are solid concrete and they echo, they really echo - no change that - they really really echo - especially when there is a continuos stream of idiots yelling down the corridors until 4am. The 2 inch gap at the bottom of the doors really doesn't help.

At 2.30 am I was up telling idiots to be quiet. They did quieten down, but then more arrived.

After getting a horrendous nights sleep we checked out and moved 4 blocks north to the new Gansevoort hotel. It is fantastic and in a different league to the Shore Club.

The Shore Club is living of its old reputation and with the Gansevoort and a new W Hotel arriving nearby it will soon find out customer service is expected at these prices.

To sum it up - a horrible experience from start to finish. Stay somewhere else, and go to the Shore Club for evening drinks if you want to experience it - nothing more.

  • Liked — Checkout
  • Disliked — Noise, charge for WiFi (it's 2008!), checkin was lousy, concentrate too much on the scene and not on the clients
  • Stayed April 2008, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Delft, The Netherlands
Top Contributor
87 reviews 87 reviews
59 hotel reviews
Reviews in 52 cities Reviews in 52 cities
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed April 25, 2008

This hotel is one of those trendy places you like & love or you really dislike. It's more geared toward high level party people then actually being a good hotel. If you are into all night parties etc then you'll probably like it, if not go elsewhere. The rooms have airco but are small and there's sort of a concrete theme. It gives a kind of "stylish, jail-like hospital' feeling which i didn't like. Also the concrete is really loud if people just walk / talk in the hallway I woke up couple of times at night because of it. The bed in the room had a thin mattress and the closet is rather small, but it's equipped with a small safe. Wireless internet is available in the rooms. The pool scene is really nice, especially in the evening when the staff puts laterns and candles everywhere. but the prices of drinks etc are high. I would definitely rate this hotel as a "party place". Room prices are in the high ranges and bottom line is that you don't get value good for your money here. Personally I would not go back here, there is a doubletree two blocks down the same road if you are looking for an alternative.

  • Liked — Poolscene
  • Disliked — Room size / and concrete design
  • Stayed April 2008, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Oxford
1 review
5 of 5 stars Reviewed March 30, 2008

I stayed here for a week. The hotel's interiour is simply ambient, decadents and beautiful. Fron the flowing white muslin and large lanterns to the moorish sky bar garden with an infinity pool surrounded by Moroccan double beds. It is simply heavenly to be staying here.

Obviously it is not cheap in the bar/restaurat - but that is not surprising. The Grey Goose Martini's are mixed perfectly. The service could not be faulted and was conducted with unassuming class and professionalism.

I had a standard double room all in white decor apart from the the splash of tangerine orange of the bin and toothbrish holder. There was a minibar and basket of other Shore Club accessories such as t-shirts and bikini's wrapped into very small packages with a relatively reasonable price tag.. The floor was mable along with the bathroom so was nice and cooling.

The Shore Club is a haven during the day but at night the Sky Bar and VIP Red Room fill with 'A' list celebs and models - very tough to get in unless you look the part - but of course this is not as issue if you are a guest!

I am returning again this year and can not wait to expreience the Shore Club again.!

  • Liked — The Chic Decadent design and feel
  • Disliked — it is not cheap
  • Stayed July 2006, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 26, 2008

My husband recently had a conference in Miami so I tagged along to enjoy a hotel on his company's bill. He had reserved a standard room, but was upgraded to an oceanview with balcony. It was pretty big, clean, and comfortable enough. There was no sheet on the bed (just plain white down comforter) which I thought was odd. I can't comment upon front desk service as he checked in before I arrived, but the bellhops were always extremely friendly and helpful. The pool and beach staff were okay. The people getting chairs were helpful, but the beach waitress forgot our order and I had to chase her down. She was not remotely apologetic, and people right next to us that ordered at same time got food about 30 min before. So not worth it for a $25 chicken wrap and fries! Next time I'd run the the French bakery down the street and pack a picnic before heading to the beach. We didn't eat at either restaurant, as we have a Nobu where we live and wanted to explore South Beach anyways. The Sky Bar was fun, and noise didn't bother me in our room because I always wear earplugs anyways. Overall, I think the negative reviews seem a bit harsh, but again, I wasn't paying out of my own pocket.

  • Stayed March 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Shore Club South Beach Hotel

Address: 1901 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Miami Beach
#25 Business Hotel in Miami Beach
#27 Luxury Hotel in Miami Beach
#33 On the Beach Hotel in Miami Beach
#38 Romantic Hotel in Miami Beach
#38 Family Hotel in Miami Beach
#42 Top resorts Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Shore Club South Beach Hotel 4*
Official Description (provided by the hotel):
Designed by famed British architect David Chipperfield, with landscaping inspired by the rich Matisse-like palette of the Jardin Majorelle in Marrakech, Shore Club shimmers with intrigue and sensuality. Anchored by the original polished terrazzo floor, the elegant furnishings are an eclectic mix evocative of global marketplaces—including relaxed sofas, hand-woven tribal rugs and large patterned throw pillows from Kenya that invite mixing and mingling. The vibe is lively, the atmosphere intimate, the feeling electric. ... more   less 
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Also Known As:
Shore Club Hotel Miami Beach
Shore Hotel Miami Beach
The Shore Hotel
Shore Club Miami
Shore Club In Miami

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