I stayed at this hotel for business, so I’ll share some tips related to the good and bad experiences during my stay, as well as what I heard from the colleagues who also stayed there.
I wasn’t given good directions to my room, so I went to the six floors of two towers – dragging my luggage along - until I finally found a very kind staff member who took me to the third tower where my room was finally on that sixth floor! My room was clean and spacious. There were plenty of fluffy towels and nice bath products. The bed and pillows were comfortable. I was in a room right by the elevator, but I never hear it ding or people get on. However, I was also right by the housekeeping closet and regularly hear them in it. I’d avoid room 661 if I were you! Especially as a female, single traveler, I’d rather not be by an elevator where someone can see me get off and go into the room. But, after trouble finding the room, I didn’t feel like going back for another.
Inspect your room when you arrive, as my colleague was given a room that when he entered had dishes in the sink and the beds were unmade. When he told the front desk staff, they remedied the situation immediately and gave him a room upgrade. He raved about the room and the attention to the situation.
At first I thought the grounds and hotel could use a little TLC even though its art deco style is fitting for the location. But after a couple of days, I came to like it as it is. One of my colleague remarked, “this hotel and grounds are prettier at night.”
Members of my team came in on a Thursday and were staying for a week. Two of them moved rooms two times because of the club noise other reviewers have mentioned. The woman who coordinated the event and said repeatedly said, “This hotel is not for business travel.”
Service and food at La Terrazza was good. As a business traveler, it would be nice to have a place on-site or nearby to just grab a good cup of coffee and a muffin before heading to the convention center (which is only about two blocks away). This hotel is toward the end of the strip, so there aren’t many nearby restaurants, which was disappointing to me. It’s also not close to the good shopping.
The hotel has good beach access. One morning I wanted to sit at the beach for a bit before my meetings started and the beach staff was friendly and gave me a chair closest to the water.
Check out wasn’t until noon and just before I got in the shower around 9, housekeeping knocked. I told them I was still in the room and flipped the top latch. As I was turning off the shower, I heard someone try to come in! Good thing I closed the latch or it could have been very awkward! When I told the front desk on check out, they took $100 off my room charges and I heard them immediately call to tell someone about the situation. I thought it was great that in both of the situations I mentioned as being dissatisfying, the staff tried to make it right.
When you check in, be sure to say you want a quiet room (especially if you stay there Thursday throu...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 9, 2013
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We sincerely appreciate your honest feedback from your stay with us. We are so happy that you enjoyed the comfortable bed and pillow as well as our delicious Italian restaurant Terrazza. The hotel is located right on the beach so you can't beat our amazing beach access! We apologize that you were not given a hotel map at check in to explain how to get to your room. Each agent gives the guest one prior to heading towards their room. Terrazza does have cups of coffee and muffins to purchase and they are more than happy to put in a to-go cup for you! The hotel does have a club and bar area so I am sorry again for the noise during your stay. I am so sorry you encountered some issues during your stay, however I am happy once you brought these issues to our attention that my team was able to go out of their way to somewhat rectify the situation. Please contact me directly on email@example.com when you next wish to come to Miami and I will look after your stay!
Dorothy Jean "DJ"
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.