I am never disappointed. Hip, Modern, Tropical, Trendy, Young (20's-young 40's) and the location is perfect. Your a 10 minute walk to all the hot spots and ocean drive. Some staff are pretentious, but as the years have gone on, I've noticed major improvement. I remember an extremely helpful bell hop named Fraiser who over the years has been promoted to management. Perhaps he is the reason for creating a more friendly environment. The one thing that gives this hotel major points is there ability to rectify problems. I ran into a few small issues that I found unacceptable and once I conveyed my concerned (nicely) they were either accommodated or we were given vouchers/upgrades as an apology. Not everything is guaranteed to run smoothly on any vacation, but it's nice to know that if problems arise, your not going to be blown off. If you have a positive attitude, they are willing to help. That to me is what separates a bad hotel with a good one. Highly recommended!