We just got back from a stay at the Shore Club for my sister's wedding in SOBE. We stayed at the hotel because that's where the bride, my sister, was staying. After reading some of these reviews, I wasn't sure what to expect. However, the Shore Club exceeded all of my expectations. I have to admit, I'm a bit of a hotel snob and I was traveling with my 18 month old, so I'm a bit particular. The hotel was beautiful, the room was spotless, the linens were lovely and the amenities were perfect. I was more than pleasantly surprised. However, what really made the experience for me was the customer service. The customer service is definitely in line with a 4/5 star hotel. Any issue we had was immediately resolved. One of the hotel staff must have informed the manager that our hot water had been taking a little while to come on, so the manager called me and issued me a hotel credit (without me even asking for anything). Also, the front desk staff are AMAZING. I have to give a shout out to Latoya because she bent over backwards to accomodate the needs of our large party. She definitely pulled a rabbit or two out of her hat a time when the hotel was completely sold out and she did it with a big smile on her face. It's this kind of customer service that makes a hotel worth going back to time and time again.
I also have to give a shout out to the pool and beach staff. They are amazing and lovely and got us chairs everyday (even though the hotel was sold out).
Also, Terraza is absolutely delicious for lunch and dinner (especially dinner)! It's a MUST eat at least once during your stay.
This hotel definitely has the right formula and I really don't know where these negative reviews come from. We will definitely come back, but probably leave our daughter at home next time.
- Official Description (provided by the hotel):
- Designed by famed British architect David Chipperfield, with landscaping inspired by the rich Matisse-like palette of the Jardin Majorelle in Marrakech, Shore Club shimmers with intrigue and sensuality. Anchored by the original polished terrazzo floor, the elegant furnishings are an eclectic mix evocative of global marketplaces—including relaxed sofas, hand-woven tribal rugs and large patterned throw pillows from Kenya that invite mixing and mingling. The vibe is lively, the atmosphere intimate, the feeling electric. ... more less
- Reservation Options:
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- Also Known As:
- Shore Club Hotel Miami Beach
- Shore Hotel Miami Beach
- The Shore Hotel
- Shore Club Miami
- Shore Club In Miami