Every year I attend a large conference at the Convention Center, and every year I try a different hotel in the hopes that will "work" for me. And each year I fail. I'm just trying to feel comfortable and not out of place. Whatever happened to those beautiful Florida resorts of days gone by?
Half of the lobby is taken up by these long white drapes that do nothing but, well, take up space. I've never seen more uncomfortable chairs in my life -- and not just in the lobby. They are in the seating areas and by the pool. The chaise loungers are literally on the ground (guess they ran out of wood).
I was very surprised to find out during check in that they were going to charge my credit card -- up front -- $150/day for incidentals. I usually don't mind the industry standard of placing a hold on a credit card; I found this out of line (and the conference booking agency didn't mention this at all).
I asked for, and did receive, a quiet room which ended up in the 'back of house" portion of the hotel. It is a long walk back, plus I noticed that it wasn't ADA accessible (there are stairs everywhere and I didn't see a ramp). My room was on the seventh floor. I had booked a King Deluxe but the bed was a queen. The room appeared clean enough. It had one of those showers that is totally frosted glass -- the glass is the wall between your bedroom area and the bath. Takes getting used to. There isn't anywhere at all to put your things in the shower -- no hook, ledge, seat -- nothing. I ended up turning a garbage can upside down. The rest of the amenities in the room were just fine. The location was quiet until other guests checked into the rooms next door. Every door slam, every chair scraped, every item dropped in other rooms really sounds as if it is in YOUR room. I think it is the flooring they installed: it looks like some kind of concrete tile. At some points I swore someone was in the room with me!
Other amenities in the room: stocked mini-bar; iron and ironing board, large selection of "for charge" amenity items such as bandaids, snacks etc. $7.00 flip flops (with a warning that if the seal is broken you'll have to pay for them OFF COURSE THE SEAL WAS ALREADY BROKEN ON THEM), safe, hairdryer, flatscreen TV, white noise machine, alarm clock/iPod player.
When I arrived I had to wait for my room, so I had a $24 chicken sandwich by the pool area. Very crowded with lots of young hipster types. Ditto when my two colleagues joined me before their flight home: lots and lots of thongs and speedos!
This hotel has the famous Nobu restaurant. At night the outdoor area is lit up with candles etc and music is loud and lots of partying going on. SIGH. Again, I'm going to have to try to find a "regular" hotel -- at a decent price -- for next year.
All of the service personnel were pleasant.
Oh, and the breakfast buffet ended up costing $30 w/ tax and tip per person. Really? The food was just "ok" for breakfast; but I rated it the way I did because of the price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 30, 2013
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Thank you for your honest feedback. We would like to apologize that Shore Club did not "work" for you. The long white drapes in the lobby are beautifully designed to separate the different seating areas in the lobby and to help decompress the guest as they are walking into our hotel. I am sorry you felt the drapes took up too much space. The low chaise lounge chairs are meant to lower to the floor, not because we ran out of wood. Also the authorization of the $150 per day for the incidentals/security deposit is standard for most every hotel on South Beach. It is required at check in for each guest. Our hotel is in fact ADA accessible for guests. If anyone is needing assistance, we will gladly show them the proper elevators and ramps to use. This is Miami so of course there are people wearing bikini thongs and speedos on the beach! We apologize again that you have not found us to be your "regular hotel." We wish you the best of luck next year when you are looking for another spot during your convention.
Dorothy Jean 'DJ"
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.