I left a bag in our hotel room at the Shore Club and didn't realize it until a few days after we had checked out and gone home. Housekeeping gave the bag to Security who sealed it up and logged it into a Lost & Found list. When I called, Steve in Security gave me a tracking number for my item, and Nayisha in the Shipping department packed it and fedexed it to me at home! I am so grateful to Housekeeping and to this group of people! And as for the hotel in general, even though the rooms are small, the bedding is fluffy and fabulous for a great night's sleep right in the thick of South Beach. We will be back. Thank you!