Had some skepticism prior to arrival due to the mixed reviews but i shouldn't have worried - this was the perfect place for us all to stay at due to its proximity to South Beach, beautiful grounds and of course the helpful service....these guys know how to deliver!
Example 1: I found out that the disorganised best man had organised the Stag Party a few days before the event. Basically, he called the concierge team (Ken) and he did the rest. Result: everybody had a blast of a time!
Example 2: On arrival, I didn't want to based on the 1st floor (ground floor in the UK) as I was concerned about the noise from all the partying outside - without troubles or hesitation, the hotel agreed to change my room into a quieter part of the hotel.
Example 3: There was a baby in our group and the service team went out of their way to ensure that bottles of water were provided to the family so that the formula milk could be made.
Example 4: The Concierge team (including Reo and Ken) provided us with all the advice that we needed, such as where to eat, where to party, what to do, what not to do etc
In short, this Hotel provided us with everything that we needed / wanted from our trip!! Stay here if you want to enjoy your stay in Miami!