The girls in guest services were pleasant, helpful, and had a great sense of humor. We were given an upgrade to a suite with a balcony with ocean and city views and it was gorgeous. The grounds are beautiful with beds and couches everywhere to just lounge around under the palms or next to the pool. At night the white curtains by the pool bar are illuminated with blue lights and set free to blow about in the wind. It really is a beautiful sight and a great place to sip a cocktail before heading out for the night. The only negative thing I have to say is that we witnessed 3 prostitutes while there. One hanging out by the elevator approached a male friend, another in the lobby sitting and another sitting out front on our way in later that night, but she could have been waiting on a cab. I guess the hotel can't control who their guests bring in.