Before we moved away from the beach this past August, my girlfriend and I stayed here and expected the usual minimal service and amenities found at South Beach Hotels, but we were very pleasantly surprised. From the first welcome at the front door, to the front desk agents and all along to my departure, every single person on staff provided a much better level of service that is normal for South Beach hotels. The team was always friendly, helpful, and right on time. The hotel is ON the beach and not separated by a wooden boardwalk, and with very easy access to Lincoln Road and all the nightlife. I especially enjoyed the pool and their Sunday Brunch, not to forgetting the champagne. Nobu is the best Steak/Japanese restaurant on Collins and was out of this world and we had a wonderful lunch on the patio one afternoon.
Our room (bungalow) was large and poolside, with two floors and a lovely patio. The hotel was clean, easy to get around and a great location on Collins Avenue. Everyone seems happy to work there and I sure was happy with my stay in such a beautiful and friendly hotel! Check out the packages for some great deals.
Having worked at another hotel on the beach, this one surely knows service, guest satisfaction and appreciates the business. This was a very nice hospitality experience. I promise those that are reading this, you won't regret this one...gives them a try and pretty sure you will enjoy it.