Upon entering the room, they had a view of the back alley. Nice! The flooring looked fine but it is not carpeted any where so whenever anyone moves a chair or goes down the corridor with a case it makes a lot of noise.

The shower wouldn't drain. When the guy came to the room, he barely spoke english. He eventually got out that there was no maintenance on duty and they would be unable to fix. Then the toilet wouldn't flush. We were informed the same thing. We were moved to another room and in that one the sink wouldn't drain very well so there is trouble with their pipes.

My girlfriend wasn't happy that there was only one mirror in the whole room which was in the bathroom. While the rooms are decent size, it takes longer to get ready with no second mirror.

The customer service was poor. One of the night staff was pretty good but other than that it was poor. We weren't asked on check out how our stay was. I wonder why?

In comparison, we stayed in Orlando for half the price. The place had a restraunt, gym, and jacuzzi. This place had none of that and the customer service was far superior. Avoid this place like the plague.

We where there for 6 nights, early in the morning there was always multiple noise coming either from a big construction in the front, either from the maids cleaning the corridor...simple the windows aren't noise tight!
The rest was simple but functional. Personal not caring

We stayed at the Collins Hotel 8 days while on vacation. 10/16-10/24 Hotel was very clean, modern and the staff was very nice and helpfull. We ask for two extra bath towles and the housekeeping had no problem giving us extra towles.

I Would recomemnd this hotel to anyone who wants a nice and clean hotel.

My final coment is to the staff at the Collins Hotel is "Keep up the good work"

Ralph

The Collins Hotel is all what you need when you go to Miami, great access to interesting places such malls and beach. The price is perfect and the service was great. All the staff was always very nice. The rooms were very clean, as well as towels, sheets, etc. Also the amenities are from bath and body works, which was nice. And the wifi was a bonus! I hope I will be back son :)