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“Great Miami Hotel!” 5 of 5 stars
Review of Delano South Beach Hotel

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Delano South Beach Hotel
4.0 of 5 Resort   |   1685 Collins Avenue, Miami Beach, FL 33139 (Formerly Delano Hotel)   |  
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Ranked #49 of 203 Hotels in Miami Beach
DC
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Great Miami Hotel!”
5 of 5 stars Reviewed July 18, 2009

The service was excellent. Our rooms were kept clean. Heard absolutely no noise from our room. The hotel has lots going on in the evening, which I loved. The staff are very accomodating and keep the place secure. One of the staff Jarvis is very, very helpful. Perfect place to stay while in Miami.

  • Stayed June 2009, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review, July 27, 2009
Thank you so much for your recent visit to Delano, and taking the time to share this great feedback. I'm happy that you found our little hotel to be relaxing with a helpful staff.

We hope to see you again in the future.

Kind regards,

Ellis
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1,387 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 17, 2009

We just got back from a great vacation in Miami. The hotel was beautiful...from the rooms (all white), to the pool (pristine), to the poolside cabanas (extremely comfortable)...just a perfect stay. The main reason why our trip was so great was the Guest Relations Manager, Ellis Von Cannon. From several months before our trip he stayed in touch with making sure all of our special requests were met. While were on property, he checked in often, personally introducing himself and ensuring that our stay there was perfect. What is amazing, at a hotel that size, all of the staff were incredibly friendly and went out of their way to make sure we wanted for nothing. There is no "attitude" or indifference...the service was incredibly prompt and courteous. We will definitely be back, which says something as we are pretty picky. It is expensive (drinks are about $17 and up, lunch will run you about $50 per person by the pool with a drink), but you get what you pay for here...excellent quality food and drink and the view from our room (an Oceanfront) was incredible. My only complaint about the whole property is that something has to be done about the showers...the frameless glass door doesn't go all the way to the bottom, so all the water floods the bathroom floor after every use. We ended up using all the towels everytime we showered to soak up all the water. Not comfortable and certainly not environmentally friendly since they have to wash all those towels each day.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review, July 23, 2009
Dear David,

Thanks for the great review. I enjoyed meeting you and I’m glad you enjoyed your celebratory weekend; we certainly enjoyed helping you and Mike celebrate your anniversary.

Our Engineering department has installed a marble threshold to “mind the gap” at the bottom of the shower door to fix this problem. I’m sorry you were inconvenienced.

Enjoy your travels over the next months and I hope you will be able to pop in to see us again soon. As always, let me know if I can help with anything.

Kind regards,

Ellis
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Kentucky
1 review
5 of 5 stars Reviewed July 14, 2009

I can't say enough wonderful things about this hotel. Everything, including the room, the staff, the service, the lobby, the restaurant, the bar, the beach, and even the gift shop, exceeded our expectations. We moved to the Delano from another hotel immediately after checking in and finding the accommodations terrible (unfortunately at 3am), and the woman at the Delano's front desk was unbelievably accommodating. She gave us an upgrade and offered to take us up to see the room before we checked in. In addition to the obvious beauty of the hotel and the location, the staff made us feel special, and made our stay a truly memorable experience. This hotel is worth every penny.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review, July 22, 2009
And I can’t tell you enough how happy I am to read this review! Thank you for sharing how our amazing staff created a memory for you. I know the front desk staff member of whom you speak and we will be certain give credit where credit is due.

We hope to see you again in the future.

Best regards,

Ellis
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Milan, Italy
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 12, 2009

The hotel in still very nice and cool; the service is good and careful. The location is charming. The rooms are small but luxurious; I would appreciate a better bathroom.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review, July 23, 2009
Thank you for staying with us and for your comments regarding the hotel. We do try to pack a lot of luxury into a small space--most of the rooms and bathrooms are the same size as they were in '47 when the hotel was built; and, as you noticed, are on the small size. But as you have undoubtedly experienced over the years, nowhere in Miami Beach is there a more pristine and elegant escape than Delano.

We hope to see you again soon. Let me know if I can help with anything on your next reservation.

Kind regards,
Ellis
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New York City
1 review
4 of 5 stars Reviewed July 9, 2009

The staff is very friendly and welcoming. The vibe is very fun and relaxed. I felt like a superstar.

  • Stayed May 2009, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review, July 22, 2009
Thanks for staying wtih us and for the great review! We try to treat everyone (including the celebrities) like a superstar. Let's do it again soon.

All the best,

Ellis
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Toronto, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 28, 2009

After researching many SoBe hotel options for our 5 year anniversary and reading hotel reviews on TripAdvisor, I noticed Ellis von Cannon's (Guest Experience Manager) professional and empathetic responses to positive and negative feedback on the Delano. He immediately made a strong impression on me regarding the type of staff working at this hotel and of the Delano itself. Despite polarized reviews, we decided to stay here and are very happy we did!

And no, this is not a bargain-priced hotel because you don't receive a bargain experience.

Service
- I had a misconception of the Delano having a snobby and stuffy atmosphere - not true! Staff we encountered were consistently friendly, happy to be working there and not in the least bit arrogant.
- Ellis von Cannon is a gem. He responded to my emails promptly prior to our arrival re the hotel's ammenities, proving to be more knowledgeable and thorough than the reservations line. He probed in our email exchange about the purpose of our stay noting our anniversary date, my husband's name, etc. and arranged for a surprise room upgrade and welcome champagne with a personalized note upon our arrival. He ensure small special requests were taken care of even though he was off when I sent the email the day before arrival. Ellis coordinated with Brian Bean (Concierge) to surprise us with a bed of rose petals and candles in the room on our anniversary night with a personalized note from Brian. Ellis also spent some time chatting with us in person and made sure we were enjoying our stay.
- The Delano is also lucky to have Brian Bean as a Concierge. He too responded to emails quickly and thoroughly prior to our arrival - he provided restaurant suggestions , advice and arranged our reservations before we arrived. Not only did he set up a beautifully romantic room to come back to, he called the restaurant on our anniversary evening asking the staff to say hello to us and to ensure we were having a good time.
Both Ellis and Brian understand what it means to provide exceptional customer service in a down-to-earth, helpful, charming yet personable manner. And they both made me laugh so they win points for personality. :)
- Check-in, maid service (full service, twice a day!), valet (always jumped to help get our door, our luggage, get us a cab or take a picture of us), beach staff, gym and other staff were superior

Room
- Beautiful white decor, clean, nice walk-in closet with cubbies (still wish there was a dresser!)
- Diminutive washroom but allowed for maximized space in the amazing shower and huge sink
- Loved the Greek Korres bath products in the washroom. Found this brand when I was in Greece years ago and was impressed to see them in this hotel.
- Hated the dinky toilet paper holder - didn't hold the tp!!!

Location/Amenities
- Perfect location - close to Lincoln Road, great restaurants, shops, clubs, and a $10 cab ride from Ocean Drive if that`s your scene (which seemed a bit cheesy in some spots compared to the upscale atmosphere around our area)
- Gym had brand new, good-quality equipment, great size, not at all dungeon-like as one reviewer complained
- Beach front location amazing - clean, calm and warm water, attentive staff

Liked Best/Least
- Liked best the elegant, comfortable atmosphere and how this was where people came from other hotels to hang out and be seen. The cavernous hall leading to the restaurant and bar has many sexy, cozy seating nooks for hanging out with a drink, and the Florida Room is great for all ages - interesting mix and good music.
- Liked least the loud music after 1 am. If you need to hit the sack early every night, maybe this place isn't for you...this place, as in South Beach. However, if you're a heavy sleeper or if ear plugs help you sleep through the booming music, you'll be fine. We were on the 9th floor and I was surprised how perfectly I could hear the music until 2 am. This was not a problem for my husband though. Ellis pointed out the mini bar had ear plugs which would have solved the issue.

My husband and I recommend the Delano!

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review, July 7, 2009
Thank you for sharing your review with us; I enjoyed meeting you and spending time with you. Hopefully, we can do it again soon!

The only update is that we now offer earplugs upon request from the Front Desk; other than that, you summed up The Delano Experience perfectly. I’m really happy that you enjoyed yourselves.

Warm regards,

Ellis

Ellis.vonCannon@MorgansHotelGroup.com
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London, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2009

I've been staying in Delano for the part 5 years and never been disappointed. The staff is very helpful and will bend over backwards to get something for you. The restaurants are top class, we really didn't have to go anywhere else. The food was a bit expensive, but was definitely worth it. Just a wonderful place to relax, listen to great music, and people watch. Would come back any day.

Stayed December 2008, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelanoGuestRelations, Guest Relations Manager at Delano South Beach Hotel, responded to this review, July 1, 2009
Thanks so much for your feedback and loyalty! I speak on behalf of our entire family when I say how much I love reading about how helpful and friendly our staff is. You can get a bed anywhere but there is only one place to get a Delano Experience.

We will see you again soon.

Kind regards,
Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delano South Beach Hotel

Address: 1685 Collins Avenue, Miami Beach, FL 33139 (Formerly Delano Hotel)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Miami Beach
#24 Spa Hotel in Miami Beach
#27 Family Hotel in Miami Beach
#32 Business Hotel in Miami Beach
#33 Romantic Hotel in Miami Beach
#33 Luxury Hotel in Miami Beach
#38 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Delano South Beach Hotel 4*
Number of rooms: 194
Official Description (provided by the hotel):
Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more   less 
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Also Known As:
Delano Hotel Miami Beach
Delano Resort Miami Beach
Delano Miami

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