My wife and I stayed at the Delano 24-29 April 2013 (Room 1219), with 4 other couples, celebrating my 40th birthday in Miami Beach. There are no shortages of beaches, luxury, or beautiful people in our hometown of Los Angeles, but let me just say we loved our stay so much, we did not want to leave – South Beach blows Los Angeles away. We had the ultimate vacation and celebration. And as many people have noted, the man who takes this hotel from 5 stars to 5 stars ++++++++++, is the amazing Lee Greenspan, Guest Experience Manager. It's like he has a sixth sense the way he anticipates and sees to your needs. And if you want or need anything else, he will make sure it happens. Here's just one awesome example: After I emailed him and explained we were coming in for my 40th and asked for some dinner recommendations, he immediately upgraded my room! Here are more specifics:
First Impression: We arrived late, 9:30pm (late by normal standards - it is the beginning of dinner time in Miami Beach) and were greeted by the valet guys up front. They were all smiles and helped with our bags even though we were coming out of a cab (the bellman was making his way towards us, but the guys were right there so they helped) - such a greeting was uplifting after a long flight.
Check In: The good feelings continued as we walked in and were overtaken by the beautiful lobby, the spa-like aroma, and made our way to the registration desk. There, Dwight (who I believe is the Asst. front desk Mgr.) continued the warm greetings, wished me a happy birthday, and immediately gave me a card good for a few drinks at the bar.
Rooms: The rooms are all white and beautiful. Clean. Perfect mini-bar and other essentials. This is a boutique hotel so if you are looking for big rooms, you are coming to the wrong place (unless you stay in a poolside bungalow). Honestly, the rooms were perfect for one couple. Each one of our friends loved their rooms. I should mention that we each had different views. My wife and I had a Deluxe Ocean Front View room. The view was amazing. However, we and our friends found the other rooms equally nice - for example, the City View King also had a view of vibrant Collins Ave. A pet peeve of mine at hotels is crappy showers – Delano’s showers rocked!
Pool: The pool is always at the right temperature and there is really no shortage of beds, umbrellas (just ask), or if you want them, cabanas. Those that complain about beds - get real. No hotel has enough beds for everyone. Just go downstairs, find the pool staff (who are impossible to miss), and reserve beds. Then go have breakfast and come back. During our stay, we were out until at least 3am, but most nights 5am. We were fortunate that every morning, someone from our party went down between 8 and 9 and reserved chairs. Then we would wake up at 10am, have breakfast, and hit the pool by 11am. By noon, the pool was full of beautiful people and great music. The staff works their butts off to make sure you have what you need. SPECIAL NOTE: Marco, poolside server, is AMAZING. He remembers your name, your room number, and, most importantly, your drink. He runs around under the sun for hours every day, but always with a smile and excellent attitude. Thank you Marco, and the rest of the pool staff (Sole, Highlie, and others whose names I am sorry I forgot), for making our lazy pool days so enjoyable (as well as the party pool days)! Which brings me to the weekends, when they have a daytime DJ at the pool spinning amazing stuff. And what I like about the Delano daytime pool parties is that, while I would definitely not say they are G rated, they are hot, sexy, yet classy fun. In comparison, we hit XIV at Hyde Pool, at the SLS next door, for a coupe of hours on Sunday. It was great for a couple of hours, but that is not the scene we were looking for on this trip: complete hedonistic madness and mayhem – think daytime nightclub with super loud music and waitresses going around the pool spraying everyone with champagne every 15-20 minutes; the theme was “save water, spray champagne.” The Delano party is fun, great music, beautiful people, but (for the most part) not folks on drugs and completely trashed on alcohol – having said that, I don’t know if I would bring my kids even there. But that is the American in me. Some Europeans had their kids there and they were perfectly happy. Speaking of which, I got the impression that the crowd was at least 50% if not more from the UK or Europe (UK, Italy, Spain, some German), and another 25% or so from Latin America (there were many Brazilians during our stay). That’s my unscientific guess. It made for even more fun, mingling with people from other places.
Beach: Most days we would hit the beach for an hour or two after spending the entire day at the pool. The beaches are beautiful. I will say it here: They are SUPERIOR to most every beach I have been to in Los Angeles and Orange Counties in California. The white sand, water, beds, beautiful (often topless) women . . . The Delano beach was excellent.
Nightlife: The Delano itself is a nighttime destination. Their lobby has a DJ on weekends, as well as an excellent sushi restaurant, pool table, and great vibe. Outside, there is the Bianca restaurant, open for breakfast, lunch and dinner. We enjoyed the food very much. Walk across the pool at night and you get yet another DJ at the pool bar and a classy, wonderful bar scene. If you want a nightclub experience, but don’t want to leave the hotel, there is FDR. Talk to Lee Greenspan . . .
Location: Delano is located at the heart of South Beach. You can just about walk anywhere, but cabs/taxis and the guys in golf carts who work on tips are everywhere too.
As you can see, we loved our stay. I have no complaints about the Delano, but about Miami Beach in general: While the entire Delano staff was amazing, our group found that customer service outside the hotel, in most of Miami Beach, was horrendous. I mean just crap. It might have something to do with the fact that every place, large and small, automatically includes 18% (or more) gratuity in their bills. They say they have to because European travelers tend not to tip. I get that, but it has bred a culture of lazy and lackadaisical service. So expect that once you leave the Delano.
I don't think you can go wrong, but I am partial to the Deluxe Ocean Front View. We had 1219.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.