We have been to the Delano years ago when it was fresh, hip and crisp. Our latest visit this weekend was a disappointment.
We had a corner Alcove room. While clean, the room and bathroom overall, have an old, outdated cheap feeling. The beds are very uncomfortable. Like the pillow top mattress has been compressed years ago and they haven't gotten around to changing them.The maid service hadn't cleaned our room even after we had been gone all day and returned at 6pm. That is totally unacceptable! We had to call down to have the room cleaned and the towels replenished.
The elevator was not working either on our arrival back to the hotel and we had to climb eight flights of stairs just to get to our room.
The pool area and lobby is starting to get that tacky, everything used to be crisp and white but now it's old look to it as well.
For the amount of money spent, the experience was unacceptable and underwhelming. I'm not sure who the people are that write all of these glowing reviews for this hotel, but they definitely are not avid travelers and must have pretty low expectations.
Spend your money somewhere else... if you like the finer things in life you'll be sorely disappointed here.