Usually I try stay at conservative hotels, with enough space for bags, cozy atmosphere, good service (specially concierge) and of course, good service. But have always had a curiosity about the Delano, that is elegant but very modern. I think the entrance is charming, the lobby very elegant and staff look impeccable, though they are a little snob. At this first and last stay these impressions were kept. It is magic to enter the lobby of the hotel and walk through the long aisle until reaching the restaurant and the pool. The room is beautiful, bed is comfortable and bathroom is nice also. Not impressive and not cozy, but relaxing. The room is extremely light, everything is white with lots of mirrors, floor is cold and instead of slippers they have “havaianas” (the Brazilian brand) sandals – not comfortable and not warm the room (specially the cold floor) and when I walked with them on the beach my feet hurt until boil.
At the check in I had a special VISA package with upgrade, breakfast, valet and internet. But nothing appeared for them and they assigned me a regular room. Showing my reservation they changed my room and instructed me to spend according my benefits – if they found it on their system I wouldn’t have to pay for them. Gladly I they honored that.
I had some packages delivered through UPS, and as I warned the hotel before my arrival, they were delivered there. Fortunately 3 packages arrived in my room on the third day of my stay, while they had arrived one or two days before me. Unfortunately a fourth package delivered at the same day as the others was lost. After my check out they found it but when I asked them to mail me (on my expenses) they lost it again.
The pool is beautiful and glamorous. Seems there is always room for everyone, different than other crowded neighbor hotels. The service is poor. They like good tips and nice girls. On my second day I requested a chair. The pool guy told me to seat wherever I wanted ,with these words, that appeared to me like discourteous. On the first day they conducted me to an available chair and prepared that for me and for my friends. I thought on the second day I would have the same treatment. The pool bar staff had the same indifference.
Restaurant is very pleasant, with a beautiful veranda and great service. Food is very good also but the breakfast is very limited on buffet, but taste good.
The modernity in a bad way is about the cold room, rough slippers (sandals), limited breakfast (I don’t like menu when I can have a buffet – modern people, I guess, are often on diet), snob staff, poor concierge service and noisy pool area at night.
The good way is the opulence of the lobby and the aisle, beautiful pool not crowded, beautiful restaurant and bar.
To finish, the valet takes an eternity to bring the car.