My husband and I have stayed at other Morgans properties before and enjoyed the experience, but this was our first stay at the Delano, and there are some issues that need to be addressed.
The service at the Delano is horrendous. There were problems everywhere. It took ages on the beach to get drink/food service (we left to go back inside before our order even arrived), and it was even worse at the beach bar. One day, it wasn't even busy, but the bartender still took forever to take our drinks order and then once he did, he gave our leftovers from the cocktail shaker directly to another couple right in front of us. (The same couple that he had been chatting to when he was ignoring us.)
Housecleaning was a nightmare. We came back one afternoon from the beach to find that no one had cleaned our room. I called housekeeping, and they said they would send someone up immediately. No one came. I had to call again, and in the end, our room wasn't cleaned until 5 p.m. Absolutely unacceptable. We made sure to file a complaint, but the manager didn't get back to us until the day before we left. We got a complimentary CD, and I don't know if that's because they felt bad about the service, or if everyone gets one. In any case, I'd rather have good service than a CD.
The lobby of the Delano is gorgeous, but the rooms leave a lot to be desired. The towels were tatty and not soft, and a lightbulb was burned out in the room.
Room service is crazy expensive. Don't bother with that. We ordered cheesesticks for $21.
We stayed in a Deluxe Alcove (which we thought would be much bigger than it was), and the room was on one of the higher floors and relatively quiet, but you could still hear traffic. We didn't have a bathtub, but the rain shower was nice.
It's a weird vibe at the Delano pool. It markets itself as a trendy place, but there were kids running around and doing cartwheels in the pool.