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“"customer service was awful"” 1 of 5 stars
Review of Delano South Beach Hotel

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Delano South Beach Hotel
4.5 of 5 Resort   |   1685 Collins Avenue, Miami Beach, FL 33139 (Formerly Delano Hotel)   |  
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Ranked #44 of 206 Hotels in Miami Beach
Certificate of Excellence
1 review
1 helpful vote 1 helpful vote
“"customer service was awful"”
1 of 5 stars Reviewed November 15, 2012 via mobile

The majority of our stay went well, but when we went downstairs to have breakfast the issues began. Our waiter (Dannie) was very rude and we could not find him most of the meal. The pool was nice, but the service was also non existant. We would not reccomend this hotel.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee G, Guest Relations Manager at Delano South Beach Hotel, responded to this review, November 22, 2012
Hello,

Thank you for the genuine but brief feedback. Your review is especially concerning to me. Service is paramount at Delano and Danny has always been very consistent in delivering more than expected to all of our guests. If something more than what you've detailed for us occurred, I would like to know about it. Please feel free to contact me directly at lee.greenspan@mhgc.com. This especially catches my attention because this one experience seems to have tainted your entire experience.
I do not take this lightly and I assure you, Danny doesn't either.

Thank You
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,614 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ossining, New York
Top Contributor
86 reviews 86 reviews
18 hotel reviews
Reviews in 38 cities Reviews in 38 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed November 15, 2012

Stay here was an experience for us, not what we expected or are used too, that does not mean it was bad just different. Med size boutique hotel, small room even smaller bath rooms, but the best service I have ever experience. The staff from the valets the front desk, housekeeping, room service could not of been better. I am in the service business and have to take my hat off to who ever is training the staff, well done !
Our problem with the Hotel is more of a personal opinion, It has a vibrerent night life a younger single crowd not excatly what my wife and I were looking for, but for that crowd I could the place being great if the rooms and bathroom were a little larger.For us we stayed in the Four Seasons in Palm Beach for about the same price and that is more along our style. For the younger crowd I think this place would be great.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
63 reviews 63 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 14, 2012

I've been going to the Delano for over 10 years, and I always leave more relaxed than when I left.

When you walk in you are greeted by huge roman columns, and white curtains which really adds to the sheekness of this hotel. The enitre lobby is a wood, with white columns decorating your way to the pool area.

The rooms art deco rooms that are decorted almost exclusively white are the perfect retreat. I love the added touch of the iPad in every room, as well as the BOSE speaker system.

My favorite thing about this hotel is lounging by the pool on any sunny day. The pool service is some of the best in South Beach. Healthy food and amazing drinks. The pool is heated so always worth a dip.

In room dining never disappoints, so go ahead an splurge after those late nights out.

Enjoy my home away from home!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bedford, New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 13, 2012

This is the perfect place for a couple to spend a weekend. The lobby is very nice and modern. The pool and beach are very alive but not overcrowded. We had a pool side villa which was very nice. I was surprised how private our room was. This hotel has beautiful landscaping, that must have taken manny years to perfect which they did. The food is good although its a bit pricy.

Room Tip: high floor for noise.
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Walla Walla, Washington
Top Contributor
75 reviews 75 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed November 13, 2012

Rooms are small. Bathrooms are smaller. Service does match the price tag, but just not worth the premium.

It is quite an atmosphere they have created at the hotel...like a bleached out Cirque du Soleil set. I'm too boring.

Room Tip: Rooms are small, so upgrade if it's in your budget.
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  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
61 reviews 61 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 13, 2012

if you want to experience Miami at its fullest, and budget is not a constraint, this is the place to stay. The hotel's location is unmatched, you have the beach at the backyard, and you're walking distance to Lincoln Rd, and the South Beach shops, restaurants, and clubs.

My only problem was that the hardwood floors got very cold and they did not have slippers and the bathroom, although chic is not too big. however, it's amazing when you don't even need to leave your hotel for a great meal or night out. This is the place to start every party in Miami.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 11, 2012

The lobby & pool area of this hotel are stunning - worth seeing even if you're not staying there! The room "upgrade" offered with the American Express FHR (well worth the annual fee for a platinum card) was still a VERY small room. There is no way two adults could come close to getting anything out of the bathroom at the same time. Keep in mind, you're paying for the "see & be seen" South Beach feel - the pool is gorgeous, the beach lovely, and the staff extremely pleasant. Brittany at the pool bar was delightful, as were the front desk staff. We weren't able to use the pool deck as it was being stained the day we were there - not a pleasant smell for relaxing by the pool, but the front desk was apologetic. Nothing is complimentary here- even a small bottle of water will not be found in the room. There is a "box" on the small room table to buy gifts from, and full-sizes of the bath products are for sale wrapped on the small amount of shelf space in the bathroom. It felt like a "hotel mall." I'm glad we stayed here - it is truly a beautiful property, however the prices are way over the top. Even with the $100 credit from Amex FHR, a small plastic cup with a lot of ice & very little "margarita" is not worth $17, no matter how lovely the setting. The staff really do try to be extremely kind & gracious, even when your car is brought from the $39 per night valet. Lovely to see, don't believe we'll visit again.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Delano South Beach Hotel

Address: 1685 Collins Avenue, Miami Beach, FL 33139 (Formerly Delano Hotel)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Miami Beach
#17 Spa Hotel in Miami Beach
#28 Business Hotel in Miami Beach
#28 Luxury Hotel in Miami Beach
#30 Romantic Hotel in Miami Beach
#32 On the Beach Hotel in Miami Beach
#33 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Delano South Beach Hotel 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more   less 
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Also Known As:
Delano Hotel Miami Beach
Delano Resort Miami Beach
Delano Miami

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