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“Amazing!!” 5 of 5 stars
Review of Delano South Beach Hotel

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Delano South Beach Hotel
4.0 of 5 Resort   |   1685 Collins Avenue, Miami Beach, FL 33139 (Formerly Delano Hotel)   |  
Hotel website
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Hotel amenities
Special Offer
$100 Daily Hotel Credit
Ranked #42 of 200 hotels in Miami Beach
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Amazing!!”
5 of 5 stars Reviewed June 22, 2012

my 1st time in miami and def the place to stay to get a feel for what miami is about.... 1st day we walked in - everything is lovely and grand... but we thought for the price we paid its a lot.... but the next day (1st proper day in the hotel) we realised its all about the atmosphere and service. Delano is def the place to be in miami - staff were absolutely amazing - when we booked the holiday breakfast wasnt included - got to the hotel and they said it was - saved us money!
made restaurant reservations for us
checkout was
suppsoed to be 12pm but as our flight wasnt until 6pm they let us have the room till 3.30!
all the guys out the front of the hotel were so friendly and always happy to help

did feel there wasn't enough staff in the hotel reception - usually just the 1 person

pool area great atmosphere

Rooms were smaller than expected - esp as we got ocean king - bathroom was tiny - for one person only

Spa - lady called kim did my treatment - she was lovely lady!

we have stayed in some amazing hotels in my time but this has to have been 1 of the best ever holidays ive had - and was partly due to the hotel

was my birthday when we were there and the hotel sent a lovely platter of chocolates and strawberrys - my borthday night we went to a restaurant called barton G - def 1 to check out

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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Cape Town Central, South Africa
Top Contributor
80 reviews 80 reviews
16 hotel reviews
Reviews in 44 cities Reviews in 44 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 22, 2012

This was Miami's highlight. Although our room was rather small we were completely satisfied we everything else. To start with the breakfast on the terrace ist simply fantastic. The service is perfect and they are willing to give you 100%. In the evenings people stream into the wonderful Philipp Stark designed lounge with the huge mirror leaning against a wall and the light voiles swinging in the breeze. Recommendation: order some oysters at the bar and add the ambience as spice.
The pool area is impressive and the location the best in Miami!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2012

The Delano is a classic icon on Miami Beach and it looks and feels just like when it was opend by Ian Scharger and Phillip Stark, everything is kept to perfection and looks brand new. The service just keeps getting better and we will continue to return every chance we have. Everyone is very friendly and the pool is unique in South Beach. Perfect for a romantic get away combined with a great dinner at Bianca!

Room Tip: Ask for teh Alcove rooms...city view, but larger bathrooms and sitting area, my favorites rooms at D...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton, Massachusetts, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2012

I’ve stayed at hotels all over the world and this is the first time I felt the need to write a review. The Delano showed me a level of customer service I have never seen before. It will be hard to stay elsewhere with such high expectations.

I came to town with a friend during Urban Beach week. The timing was an accident and we were less than enthused. Lee Greenspan and Willie ensured understood our concerns and took time each day to ensure an incredible time. We even received a call from Lee, while he was home tending to his sick daughter, still concerned with our well being. Jose at the front desk is a cool dude always there for advice dished out in a baritone voice. Bernie was always there with the right drink and advice on life that only a great bartender would know.

Room Tip: Try for a pool view room to avoid street noise.
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  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Delano South Beach Hotel, responded to this review, June 24, 2012
Addam,

I am very grateful that you extended your trust in our team and decided not to change your plans. It was a pleasure to handle your accommodations and I hope to be able to do it again soon! I know that you guys were a bit concerned regarding the festivities on the beach over Urban Beach Weekend, however, I'm glad that you were able to experience the self-contained property that we pride ourselves on. Of course you know that I will handle all of your needs in Miami moving forward. Looking forward to hearing from you soon.

Many Thanks,

Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2012

I recently stayed at the Delano hotel for my birthday weekend and it was absolutely terrific. The property is beautiful, everyone was very friendly and the service was excellent. My room was awesome, very clean, great shower! The beach was fantastic, Juliana set us up with a great spot and continued to check on us in case we needed anything. Had the mahi mahi tacos at the beach, WOW!!!! And the fries were awesome! Sunday brunch was exquisite....... Chocolate creps, mini donuts, the omelet station, it was all so delicious, and all while enjoying a live band. At night a party in the pool area, music was great and it got pretty packed! And Sundays pool party was the perfect way to end my perfect weekend. It was my first time staying at the Delano, but I'll definitely be returning for other weekend getaways.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 18, 2012

I've lived in Miami my whole life and I've never been denied to get into a place for a pool party at 3pm while on a guest list and been demanded the only way to get in was to buy a bottle...(keep in mind I'm a girl and I was with one other girl, no guys - plus we're not over 200lbs!!) The people that work there were rude and fake and show special treatment to their friends. Very small place and NEVER a good crowd! The day and night time parties there SUCK!!!

  • Stayed June 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Delano South Beach Hotel, responded to this review, June 24, 2012
Hello,

Thank you for your feedback. I recall the day that you are referring to and I'd like to shed a little light on this situation for you. We do use door discretion at all of our private events. It is up to the door staff to determine entry for individuals. Deciding factors on who enters our events have absolutely nothing to do with weight, as you mentioned, nor does the fact that your are a local have any bearing whatsoever on whether or nor you are granted entry. We have a tried and true practice in place that works within local code enforcement laws, fire safety and capacity issues. Second to that is an individual's demeanor at the entry point, and finally, priority access is always given to our hotel guests. Because I was present during the time in which you were not allowed access, I can say with certainty that an individual's demeanor and temperament with staff has a very significant impact on whether or not entry is granted.
And finally, Delano is of moderate size and our events are known for classy exclusivity in a very chic, upscale environment. Door discretion is one way that we keep our reputation and integrity intact and consistently deliver the top of the line service and product that we've become known for.

Hopefully this information helps to ensure that you are able to enjoy events at Delano in the future.

All The Best,

Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merida, Mexico
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 17, 2012 via mobile

Exceptional...visited today with friends from Merida, MX for their brunch. The service was very, very good. Professional and friendly. The food was excellent with a great selection of breakfast items, as well as seafood , beef and tempting desserts. The small group of four musicians were perfect! Beautiful setting on the terrace overlooking the pool. Thank you for making our visit as special as always!

Stayed June 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Delano South Beach Hotel

Address: 1685 Collins Avenue, Miami Beach, FL 33139 (Formerly Delano Hotel)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Miami Beach
#20 Spa Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#27 Luxury Hotel in Miami Beach
#27 Family Hotel in Miami Beach
#33 On the Beach Hotel in Miami Beach
#39 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Delano South Beach Hotel 4*
Official Description (provided by the hotel):
Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more   less 
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Also Known As:
Delano Hotel Miami Beach
Delano Resort Miami Beach
Delano Miami

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