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“THE BEST BEACH HOTEL” 5 of 5 stars
Review of Delano South Beach Hotel

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Delano South Beach Hotel
4.5 of 5 Resort   |   1685 Collins Avenue, Miami Beach, FL 33139 (Formerly Delano Hotel)   |  
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Ranked #44 of 206 Hotels in Miami Beach
Certificate of Excellence
Indian Rocks Beach, Florida
Top Contributor
80 reviews 80 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
57 helpful votes 57 helpful votes
“THE BEST BEACH HOTEL”
5 of 5 stars Reviewed October 8, 2011

Miami’s South Beach is the spot where hotels vie for style: The Hotel is the most funky, the Marlin the most rock’n’roll, the Tides the most sophisticated, and the Delano the most cool.

Morgans Hotel Group and Philippe Starck have always had a talent for containing worlds within their hotels—seemingly light-years away from the streets on which they sit. The Mondrian is Hollywood sci-fi, the Hudson is Harvard Square and the Delano is an Alice in Wonderland trip: fantasy, indulgence and tranquility in a couture package.

You never have to leave. At the Delano you can go to the movies, play volleyball, swim, sleep, have treatments at the Agua spa and eat everything from sushi to lobster ravioli. And every space within the hotel is its own sphere. The Blue Door restaurant, which Madonna co-owns, is a hotspot, packed with hotel guests, stars, models and locals. A tip: Don’t even think about eating before eight o’clock. The pool table is always draped with hot young things, the bar is small, dark and sophisticated, and the lobby is sexy with its towering columns, oversized mirrors and billowing curtains (despite the sunburned tourists who stroll through around 7pm before heading off to Joe’s Stone Crab). The private beach has peach and white tents stocked with beach balls and fruit. But the pièce de résistance is the pool. You can spend an entire day underwater—there’s music (yes, underwater music), and separate spots for playing, floating around, even snacking.
The poolside bungalows are on Miami’s most wanted list—offering a tasty glimpse of the sea and the pool, plus a decadent reputation that probably derives from their close proximity to the bar. But if total escape is what you’re looking for, all you have to do is shut the door. Delano rooms take quiet to a different level—the white floor planks are lined with cork—and here the discos of South Beach seem very, very far away.

Agua Spa
Perhaps not the biggest spa in town, this one enjoys the special privilege of being located on the roof. Once up in Agua Spa’s penthouse, you’ll find an intimate facility decked out in whimsical Floridian fashion, and a commanding view of both city and sea. The bamboo-thatched sundeck is a choice spot for chilling after a rigorous deep tissue massage, or just for spying on the less indulged beachgoers at ground level.
Treatment: Classic/Holistic
Massage Types: Swedish, sports, stone therapy, reflexology, pre-natal
Style/Atmosphere: Cutting-edge
Open to public: yes
Prices: $120-170/hr. massage
Products: SJAL, Luzern, Somme
Tablet Plus benefit: no
Hair Services: on-call stylist in room

Room Tip: During high season, there may be a minimum stay requirement of 3 to 5 nights weekends and/or weekday...
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  • Stayed January 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brianbean, Guest Relations Manager at Delano South Beach Hotel, responded to this review, October 23, 2011
Thank tou so much for your complete and sterling review of Delano.
You pointed out most of my favorite amenities with such eloquence - nothing further need be said!
We look forward to your return.
Warmly,
Brian Bean
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,609 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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london
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 8, 2011

One of our favourite hotels. Amazing decor, amazing staff, amazing food and cocktails. Pool parties are wicked at the weekend. Definitely a must stay on your trip to Miami!

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brianbean, Guest Relations Manager at Delano South Beach Hotel, responded to this review, October 23, 2011
Thanks for the positive TripAdvisor review!
I'm glad you enjoyed Delano's vibe - we strive for the right blend of sensual and discreet.
I hope you can make it back for a Delano weekend soon. The party is not the same with out you...
Warmly,
Brian Bean
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
5 of 5 stars Reviewed October 2, 2011

I recently flew back from a 10 night stay at this hotel. I absolutely loved it ! I didnt think any hotel could reach the high standard of the Wynn/Encore Las Vegas, but I must say - the Delano definitely ticked all the boxes for me.

The service and staff are far superior to that of any other hotel I have stayed in. The personal touches here make all the difference. The staff were so friendly and personal - we felt so at ease and taken care of right from the minute we arrived. Any requests or queries were dealt with immediately with great efficiency and pleasure. Yes it is quite a pricey hotel, but you pay for what you get and I would pay it over and over for this first class service and beautiful hotel.

Excellent food - pool side food as good as a 5 star restaurant! - Spotlessly clean room - Great club and bar in basement and no entry charge for guests (unlike most other hotel clubs).

I would like to say a special thank you to the following outstanding staff who I would employ in a second for my business!! .... Carlos & Juan (front desk)
Eta (Restaurant)
Soledad & Roberto (poolside)
Aldo (Front of House)
Brian (Security)

Thank you for a wonderful holiday experience - we will definitely return in a few months!

Have no hesitation in recommending this hotel - perfect location and Brilliant all round!

Room Tip: They are all beautiful
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brianbean, Guest Relations Manager at Delano South Beach Hotel, responded to this review, October 23, 2011
It is with pleasure that I offer you thanks for this great review. You are also FIRST CLASS in Delano's opinion.
It is an honor to be compared to the excellent Wynn hotel in Las Vegas and I love that the staff members you named made such a great impression. It seems they are living our service policy of being polished yet natural. We do not insist our staff follow a scripted and stiff interaction like some hotels. We encourage warm and personal guest service.
I hope we will welcome you back to our South Beach sanctuary very soon!
Warmly,
Brian Bean
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
57 reviews 57 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed September 26, 2011

Beautiful chic stylish boutique hotel in a great location-- We've been to South Beach multiple times but this was our first time at the Delano and we loved our stay!! What stood out in our minds was how friendly/attentive the staff was--- staff members knew your name within a day of our stay. Everyone went out of their way for you!

The front desk staff was attentive and helpful (esp Carlos and Dwight). Rooms are all white with small bathrooms. Our city view room was relatively quiet-- hearing minimal noises from outside. The lobby is the best in South Beach!

Great music by the pool. Poolside service was impeccable (the best I've seen!) especially from Gustavo and Robert. Pool bar in the evening turned into night hot spot- the 2 late night bartenders were great!!! Great beach steps away...

We had dinner and breakfast at the Blue Door Fish- both were great! Attentive service, a bit pricey but excellent food (but you get what you pay for!)

Pedro and Willy at Concierge services were great! Got us reservations to where we wanted to go and helped us with whatever we needed. Brian from Security was super helpful!

The Delano was the reason we had such a great time--- we didn't want to leave!!

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brianbean, Guest Relations Manager at Delano South Beach Hotel, responded to this review, October 2, 2011
Carlos, Dwight,Gustavo,Robert,Pedro,Willie!!
I love when our amazing staff makes such an impact that you remember them by name.
The Delano is a beautiful Hotel. Many people make a special trip to our lobby just to experience the great Phillipe Starck design.However - it is and always will be exceptional service that keeps any Hotel successful. I am glad the aforementioned staff are giving that service.
Warmly,
Brian Bean
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stornoway, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 26, 2011

I pretty much agree with what has been said already. This hotel is beautiful and classy in a great location, but very pricey. For this price, I would expect the service to be spot-on, but it was a bit hit-and-miss. The bathrooms are very small with no baths and the cleaning lady who wanted to turn our bed down in the evening was very pushy! The service at the poolside bar was a little erratic, some of the staff seeming to be a bit distracted and not interested in an old wifey like me (48)! I was even served a cappuccino made with sour milk which I returned. The constant music playing at the pool is very repetitive, bland and irritating. Could there not be a quiet area? One of the breakfast waiters brought me the wrong breakfast and while exchanging it managed to drop most of it on my lap. However, the service in the evening restaurant was excellent, particularly from two French-Morrocan waiters, one of whom was called Said. Despite these minor hiccups, we would definitely go back.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brianbean, Guest Relations Manager at Delano South Beach Hotel, responded to this review, October 2, 2011
Thanks for your genuine feedback!
You are right, our standard rooms are classic deco - not huge but really great design by Phillipe Starck. Our suites do have bigger bath rooms and Italian marble soaking tubs as well as balconies!
The service issues you brought to my attention are of concern and i will address them with the appropriate managers - thank you for sharing your experience.
I hope I can welcome you back again soon.
Warmly,
Brian Bean
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 23, 2011

This hotel is sooooo amazing!! Right in the heart of Miami Beach! You will not be disappointed in the hotel rooms and the service. Pool is great and the beach side service is amazing. Been to this hotel at least four times and I will come back again. KUDOS!

Room Tip: All rooms are great! Love the white exterior. Beach side is recommended
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  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brianbean, Guest Relations Manager at Delano South Beach Hotel, responded to this review, October 2, 2011
Thanks for the KUDO's!
We will be happy to have you back. I am eager to hear what our regular guests think about our renovations. We have "freshened up" key areas and they look great!
Please feel free to reach out to me before your next visit so i can be here to welcome you back.
Warmly,
Brian Bean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 18, 2011

This October will be our 4th year consecutively. We love the service. First class all the way. This is hard to find even at 5 star hotels. Very chic and pool staff keep pool area n great shape and attend to guests professionally. They also address guests who may b imposing on others experience.(throwing a football, really?) lunch on patio is delightful and we begin our stay w lunch there!!! Looking forward to the 22nd of October!!!! Hopefully renovation won't b during our stay; I know they would have told us, so not worried!

  • Stayed October 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brianbean, Guest Relations Manager at Delano South Beach Hotel, responded to this review, October 2, 2011
October 22nd is right around the corner!
We will be happy to have you back. Year FIVE?! Amazing!
We are doing renovation as we speak and there will be some remaining when you arrive. We have managed to time the construction to have as minimum an impact on our guests as possible. So far there have been very few who have felt even a small disruption in the famed Delano experience.
See you soon!
Warmly,
Brian Bean
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delano South Beach Hotel

Address: 1685 Collins Avenue, Miami Beach, FL 33139 (Formerly Delano Hotel)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Miami Beach
#17 Spa Hotel in Miami Beach
#28 Luxury Hotel in Miami Beach
#29 Business Hotel in Miami Beach
#30 Romantic Hotel in Miami Beach
#32 On the Beach Hotel in Miami Beach
#32 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Delano South Beach Hotel 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more   less 
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Also Known As:
Delano Hotel Miami Beach
Delano Resort Miami Beach
Delano Miami

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