We stayed at the Colony Hotel for New Years. The hotel was in a great location - right on Ocean Drive. The problem we had were with our rooms. The first room had a problem with the lock. We did get upgraded to a suite, which was nicer, but the A/C wasn't working. Also, the ceiling fan and the ceiling light weren't working. We did finally get the A/C working, but not the light or fan. The silver lining in this experience was one staff member - Harold Rondan. He was great. He did everything he could to rectify our problems. He was very resourceful and did everything he could to make our experience better. We would certainly recommend Harold be recognized for his outstanding customer service.
- Also Known As:
- Colony Hotel Miami Beach
- Colony Hotel Miami
- Colony Miami Beach
- Official Description (provided by the hotel):
- One of the most photographed Art Deco hotels along famed South Beach, The Colony Hotel is a renovated 1939 hotel that offers an intoxicating ambiance and fun in the sun for guests who just want to get away to relax and enjoy all that Miami Beach has to offer. Guests are within walking distance to South Beach boutique shops, restaurants, nightclubs, salon/spas, other world-famous sites like the former Versace Mansion and much more. We cater to visitors looking to escape the structured corporate environment and the vacationer who wants to come to relax and enjoy sun-filled days and fun filled nights. Everything that people enjoy about South Beach is literally at the doorstep of the Colony Hotel. ... more less
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