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Colony Hotel: Traveler Reviews

3.0 of 5
736 Ocean Drive, Miami Beach, FL 33139 (Flamingo / Lummus)
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Colony Hotel
Ranked #99 of 198 hotels in Miami Beach
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539 reviews from our community

Traveler rating
    128
    139
    111
    70
    91
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Families
52
 
Couples
167
 
Solo
27
 
Business
12
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
winnipeg
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Don't waste your money unless you enjoy poor service!”
2 of 5 stars Reviewed March 3, 2013 via mobile

In a nutshell, service was poor! The restaurant below lures you in with their "deals" but if these so called deals came with small print it would read " we are about to rip you off " Even worst, when I spoke to the manager, he was sitting with a lady friend, and ignored me at first...soon after, he acknowledged my presence and after I told what happened with our service he asked " so, what do you want me to do" I was shocked...I expressed to him how rude he was and then he offered me a free round of shooters for my table. FYI, my table consisted of my parents, aunts & uncles and a child. Other than this hotel/restaurant being central in south beach, it is not worth the time, money, and stress.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask juslivinWinnipeg about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review
March 27, 2013
Dear Guest, I'm sorry for the service you received at the restaurant, but once again I would like to point out that the restaurant is not indicative of the service at the hotel, the two entities are completely different, they are owned by different companies and managed by different groups - it would be very much appreciated by the hotel if reviewer would stop leaving negative/disparaging reviews on the hotel's profile - even if it is a positive review of the restaurant it should not be posted on the hotel's page, we thank you for understanding our concerns.
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Alexandria, Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great Stay”
4 of 5 stars Reviewed March 1, 2013

I've stayed at the Colony and since it was right in the middle of everything on the main strip in South Beach, Miami, I even booked my parents a room there the following month! It's in the heart of all the main hotels/restaurants right there on the beach! They certainly loved their stay. I would absolutely recommend this hotel to friends, especially since it was so reasonably priced!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Ienura Z for Miami Beach
Ask Ienura Z about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review
March 27, 2013
Thank you Lenura for the positive review, we are glad to know you enjoyed your stay so much you booked your parents for the following month!!
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1 review
“Rude, Arrogant, Ignorant, Disgusting”
1 of 5 stars Reviewed February 28, 2013 via mobile

Just read the review below if you are considering staying here... ABSOLUTELY HORRIBLE. However, all I did is dine at the place. I've never been so furious and shocked because of service in my life. Do yourself a favor and do not stay here. All me and my husband did was eat here and it was a horrible experience. My boyfriend got a piece of a Brillo pad in his drink, the hostess was DRINKING on the job and completely arrogant, just like the rest of the staff, ESPECIALLY one of the waitresses, who wasn't even ours. I asked to use the bathroom, walked down a disgusting lobby hallway into a back area where there were men sitting (randomly outside the women's room). I walked into the women's room, heard one man yell to another, and before I knew it, on my way out of the bathroom, one of the men was walking in- to the LADIES room, as I was walking out (knowing I was in there alone) and when I asked if there was a problem he just walked out. Thank god I was through using the bathroom. However, I asked to speak to a manager and they said No. Then when my husband did they said just pay and leave. When he asked AGAIN, they said they were going to call the cops as he said "Please do, now." Instead, they all became very scared and said "No, just pay us and leave". Meanwhile, a waitress was swearing about us in Spanish (thinking we couldn't understand her" and threatening us to leave. BY FAR the worst service and experience of my life. Lets just say, the cops were called.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Kayla771133 about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review
March 27, 2013
Dear Kayla, I'm sorry for the experience you encountered in the restaurant, but I would like to note that the restaurant is not managed by the hotel, we simply lease out the space to a tenant whom runs the entire operation, therefore it would be appreciated if you would not leave disparaging remarks about the hotel (this page is strictly for the Colony Hotel, it has nothing to do with the restaurant) while conceding that you never actually stayed at the property, thank you for your understanding.
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New Britain, Connecticut
1 review
“Good place to stay!”
5 of 5 stars Reviewed February 27, 2013

I've been to Miami quite a bit. And everytime I've stayed at the Colony. It's in a great location. Just cross the street and there's the beach. The front desk clerk Harold is great. He always made sure my stay there is a good one. The rooms are modern & good size. I've never had a problem staying there. Great prices. There were a couple times when the elevator wasn't working but it wasn't a big deal for me. My last stay there I was upgraded to an oceanfront view at no extra charge which made it even better. There are alot of clubs and great restaurants close by. I am planning to go back this summer and best believe I will be staying at the Colony.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Wildirisrose about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review
March 27, 2013
Dear Guest, thank you for the wonderful review, it's always a pleasure to know we have repeat clients who choose to only stay with us even though there are numerous hotels in South Beach
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Naples Florida
1 review
1 helpful vote 1 helpful vote
“Stay away from this place”
1 of 5 stars Reviewed February 25, 2013

Just left a miserable stay at this hotel or should I say dump. There is absolutely no redeeming thing about this place. Where do I begin? Upon arrival we were greeted by a dirty looking doorman with no uniform. The front desk clerk was busy, too busy on Facebook to greet us. We had very big heavy bags and would have never been able to carry them up the steps due to no elevator access so after finally getting the front desk clerk's attention he had the worker, doorman,help. Now on to the room..or should I say walkin closet, The whole place is dark and has an odor of mold and dampness. The lighting consists of 1 lamp and a bathroom light. The refrigerator didn't work and there is no coffee machine. Don't look for any amenities. I wanted to turn and run but my friends talked me into staying. Things only got worse. No tissues,toilet paper or towels was a daily occurrence. Maid service???Never in my life have I stayed in a hotel where sheets aren't changed and dirty towels are picked up from the floor and rehung. Any beverages or food that you partially consumed from the previous night will still be in your room after the maid cleans just In case you want to imbibe the next night. Your maid is thoughtfull like that and doesnt sweep your floors either. How do I know? Ear plugs. Yes we had to buy earplugs and the same earplugs remained on the floor till the day we left. The noise level is horrible. There is alley noise from the restaurant workers arguing on one side. There must not be insulation because the doors slamming all night and the up stairs guest rollerblading all night long made it impossible to sleep even with ear plugs. On a positive note you can make friends easily with the alley restaurant workers by simply opening the window and shaking their hands. One last negative comment and that would be with the hooka slash bar restaurant and I use this term loosely. Everytime you enter or leave your hotel that you have been staying in for days you are greeted as if you are a new customer. What is wrong with this,you might ask? Well, they have no clue you are staying there. How many times are you going to enjoy an overly aggressive Hostess/host say,"2 for 1 happy hour, free shots,cold ,crappy food Ma'am? Yes, from my sarcasm you can tell that the free shots never appear at your table and the 2 for 1 drinks are weak and prepared by I'm guessing, the maid. There is no bartender at this location and until the day before we left there were no barstools. Unless you are a young man looking for a drunken evening and a cheap crashing pad, I would say go on down the strip to a real hotel.

Room Tip: Go somewhere else.
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Reba G about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review
March 27, 2013
Dear Reba, your review is worrisome to say the least, if you would like to speak to me in detail about your stay it would greatly help me pinpoint what went wrong and whom we can hold accountable, as your experience at the Colony Hotel is neither the norm or what we strive to provide. Please contact me at 305-604-5068 Ext. 3001 or at sales@thekenthotel.com
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Additional Information about Colony Hotel

Also Known As:
Colony Hotel Miami Beach
Colony Hotel Miami
Colony Miami Beach
Address: 736 Ocean Drive, Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach > Flamingo / Lummus
Amenities:
Bar/Lounge Beach Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Best Value Hotels in Miami Beach
#69 On the Beach Hotels in Miami Beach
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
One of the most photographed Art Deco hotels along famed South Beach, The Colony Hotel is a renovated 1939 hotel that offers an intoxicating ambiance and fun in the sun for guests who just want to get away to relax and enjoy all that Miami Beach has to offer. Guests are within walking distance to South Beach boutique shops, restaurants, nightclubs, salon/spas, other world-famous sites like the former Versace Mansion and much more. We cater to visitors looking to escape the structured corporate environment and the vacationer who wants to come to relax and enjoy sun-filled days and fun filled nights. Everything that people enjoy about South Beach is literally at the doorstep of the Colony Hotel. ... more   less 
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