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Colony Hotel: Traveler Reviews

3.0 of 5
736 Ocean Drive, Miami Beach, FL 33139 (Flamingo / Lummus)
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Colony Hotel
Ranked #99 of 198 hotels in Miami Beach
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539 reviews from our community

Traveler rating
    128
    139
    111
    70
    91
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Families
52
 
Couples
167
 
Solo
27
 
Business
12
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Brighton
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
“4 Star Prices, 0 Star Service”
2 of 5 stars Reviewed January 21, 2013

We stayed at this hotel for 2 nights during the Art Deco festival.

Unfortunately we had already stayed at the Beacon, 2 doors away, and we were hoping for a similarly terrific experience....we were VERY disappointed!!

To be fair, the room was clean and fresh and nicely decorated and furnished. The bathroom was small but clean and functional.

The thing which lets this hotel down completely is the attitude of the dek staff. They are surly, unhelpful, argumentative, borderline agressive, dis-honest and frankly couldn't care less if you have a problem.

The safe in our room did not work. When I reported this to the desk I was given various excuses and, to be frank, lies, as to why that was and what was being done about it. The true answer was nothing and they really didn't care. They just wanted me to go away and stop bothering them. After receiving a 'Guarantee' that the safe would be fixed the next day...guess what....it wasn't fixed! The desk staff did offer that we could staple our passports, cash reserves and other valuables into a manila envelope which they would keep behind the desk...but frankly I wouldn't trust these people with my half empty bottle of inexpensive shampoo let alone my passport and crucial valuables. So we ended up carrying all of our valuables around with us for the entire weekend...thanks guys...your attitude really stinks.

I thoroughly recommend that you do NOT stay at this hotel.

Room Tip: Go to the Beacon Hotel, two doors away.
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask thensx about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review
February 26, 2013
Dear guest, I'm a little appalled reading this review, there are many things outside of the hotels control but staff is one that is not, please reach out to me: sales@thekenthotel.com or 305-604-5068 Ext. 3001, I would really appreciate if you could inform me of who exactly you dealt with during your stay so that I can make sure no one has a similar experience.
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1 review
“South Beach maybe......but not the Miami experience”
3 of 5 stars Reviewed January 21, 2013 via mobile

We stayed in this hotel whilst on a driving trip around the area. Unfortunately for me I really would not recommend a stay. Whilst the room was adequate, the staff were poorly trained and it runs more like a youth hostel than a hotel.

Overall the standard of the hotel is not worth the money and having also stayed at a neighbouring hotel on the same trip, for the same price,I would suggest reading the reviews on this hotel, and book else where.......location is important but is available for a better standard.....try the Beacon two doors along!!!!!

Stayed January 2013, traveled as a couple
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Ask Nicky S about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review
February 26, 2013
Dear Nicky, thank you for your review, I welcome you to contact me at 305-604-5068 Ext. 3001, I would like to speak to you in detail about your stay. I do not want any guest to feel they way you did about staff not being properly trained and I appreciate your feedback on what you think could have been done better so that you would not view us in that way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
“Beautiful, clean, fun!”
5 of 5 stars Reviewed January 21, 2013 via mobile

We stayed one night, the last night of a festival right on Ocean Drive. We had an ocean view room and it was beautifully furnished. Bonuses: ipod speaker dock, raindrop shower head, HUGE tv, and kind staff. Needed earplugs to sleep and it was a bit humid, but really, if you want fun,excitement, and warm weather, quiet and cool don't mix. Hello!! You're in South Beach!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Angee K about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review
February 26, 2013
Thank you Angee for your review, we are pleased to know that you enjoyed your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartmouth, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Not Worth It”
2 of 5 stars Reviewed January 10, 2013

The only thing this hotel has going for it is the location to the beach - right across the street. The room was basic, but the WiFi was not working nor was the telephone in our room. The hair dryer did not work. The bed was awful! I wouldn't recomment this to anyone.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask Wayne D about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review
February 26, 2013
Dear Wayne, we appreciate your review, but did you advise the Front Desk about the telephone and hair dryer? These are items which we keep new spares in stock to re-supply the rooms should they not work - please reach out to me at your earliest convenience at 305-604-5068 Ext. 3001 - I would like to speak to you about your stay in detail and see what I could do to make it up to you.
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London, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Central location, lacking in basics”
2 of 5 stars Reviewed January 3, 2013

I stayed with 2 friends for a week over New Year's Eve. We had 3 rooms. The hotel's location on Ocean Drive opposite the beach is it's main selling point. The rooms are fairly basic given the price and we had issues with the hot water going off (to some rooms) on a couple of occasions. The hotel also seems to operate a bizarre system with regard to laundering the towels. The maids would appear each morning and take all the towels away leaving you with none, not even a hand towel! They would then re-appear several hours later. Not convenient if you return from the beach to find the towels have not been replaced.
Noisy hotel, poor aspects. Only 4 rooms apparently face the ocean.
Friendly staff; good free internet.

Room Tip: All seem much of a muchness but avoid room 101 which is directly behind reception and next to a door...
See more room tips
  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask BRLondon1001 about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review
February 26, 2013
Dear Guest, thank you for the review - in response to the hot water issue, during late December and January the hotel was having a tough time with it's water heater, for some reason the pilot light would turn off randomly and it would stop warming the water, once the staff was advised they would turn it back on - we understand this can be a big inconvenience and that is why the water heater is being changed out completely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Colony Hotel

Also Known As:
Colony Hotel Miami Beach
Colony Hotel Miami
Colony Miami Beach
Address: 736 Ocean Drive, Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach > Flamingo / Lummus
Amenities:
Bar/Lounge Beach Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Best Value Hotels in Miami Beach
#69 On the Beach Hotels in Miami Beach
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
One of the most photographed Art Deco hotels along famed South Beach, The Colony Hotel is a renovated 1939 hotel that offers an intoxicating ambiance and fun in the sun for guests who just want to get away to relax and enjoy all that Miami Beach has to offer. Guests are within walking distance to South Beach boutique shops, restaurants, nightclubs, salon/spas, other world-famous sites like the former Versace Mansion and much more. We cater to visitors looking to escape the structured corporate environment and the vacationer who wants to come to relax and enjoy sun-filled days and fun filled nights. Everything that people enjoy about South Beach is literally at the doorstep of the Colony Hotel. ... more   less 
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