We stayed at this hotel for 2 nights during the Art Deco festival.
Unfortunately we had already stayed at the Beacon, 2 doors away, and we were hoping for a similarly terrific experience....we were VERY disappointed!!
To be fair, the room was clean and fresh and nicely decorated and furnished. The bathroom was small but clean and functional.
The thing which lets this hotel down completely is the attitude of the dek staff. They are surly, unhelpful, argumentative, borderline agressive, dis-honest and frankly couldn't care less if you have a problem.
The safe in our room did not work. When I reported this to the desk I was given various excuses and, to be frank, lies, as to why that was and what was being done about it. The true answer was nothing and they really didn't care. They just wanted me to go away and stop bothering them. After receiving a 'Guarantee' that the safe would be fixed the next day...guess what....it wasn't fixed! The desk staff did offer that we could staple our passports, cash reserves and other valuables into a manila envelope which they would keep behind the desk...but frankly I wouldn't trust these people with my half empty bottle of inexpensive shampoo let alone my passport and crucial valuables. So we ended up carrying all of our valuables around with us for the entire weekend...thanks guys...your attitude really stinks.
I thoroughly recommend that you do NOT stay at this hotel.
- Also Known As:
- Colony Hotel Miami Beach
- Colony Hotel Miami
- Colony Miami Beach
- Official Description (provided by the hotel):
- One of the most photographed Art Deco hotels along famed South Beach, The Colony Hotel is a renovated 1939 hotel that offers an intoxicating ambiance and fun in the sun for guests who just want to get away to relax and enjoy all that Miami Beach has to offer. Guests are within walking distance to South Beach boutique shops, restaurants, nightclubs, salon/spas, other world-famous sites like the former Versace Mansion and much more. We cater to visitors looking to escape the structured corporate environment and the vacationer who wants to come to relax and enjoy sun-filled days and fun filled nights. Everything that people enjoy about South Beach is literally at the doorstep of the Colony Hotel. ... more less
- Reservation Options:
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