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“Amazing hotel and staff” 5 of 5 stars
Review of Colony Hotel

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Colony Hotel
3.0 of 5 Hotel   |   736 Ocean Drive, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #127 of 204 Hotels in Miami Beach
Gosport, Indiana, United States
1 review
2 helpful votes 2 helpful votes
“Amazing hotel and staff”
5 of 5 stars Reviewed December 13, 2012

I absolutely love the Colony Hotel! The hotel itself is in a great location, the food service was phenomenal, and the rooms are clean and stylish. But, more than the hotel itself, the staff was amazing. I didn't meet one employee who didn't do all they could to make sure my stay was comfortable. I felt like I had known these people most of my life. The staff went out of their way to get us whatever we needed, suggest places to go, help us with our bags, and just "be there." I expected to have a great time on my vacation with my friends, but I didn't expect to walk away from it with new friends I met at the hotel. That is exactly what happened, especially with the hotel manager, Harold Rondan. His kindness and excellent rapport with his staff and guests is exactly what every hotel needs. If you visit The Colony Hotel, make sure you ask to meet him. Wait! You won't need to. I am sure, without a doubt, you will know exactly who he is before you even read his name tag. Good people are a rarity these days, but Harold and his staff are definitely good people and I will stay there every time I visit Miami Beach!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Shelly, wow thank you for the great review, I'm glad to know that our guests are in good hands with our staff, especially Harold!
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722 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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Indianapolis
1 review
5 of 5 stars Reviewed December 12, 2012

The colony hotel was the friendliest hotel i have been to in a long time and I travel often.Will be returning there in February and I can't wait. The rooms are very clean and cute. I recommend the colony hotel to everyone.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Thank you Kristi for the wonderful review!!
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Melbourne Beach, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2012

The Colony Hotel is in a great location! Walking distance to anywhere you'd like to be, and a very cheap cab ride to anyplace outside of the SoBe center, as well as directly across the street to the Lummus park beach access. This is a true boutique hotel, so the room sizes reflect that--but that is expected. It is also older, so it explains a bit of the mechanical issues noted in other reviews--but the hotel staff is on it! They are also very Green there; so between guests they tend to unplug appliances and even turn off the water heater at night to save on energy consumption. But if you happen to fall into the window of when it is shut off and find a cold shower, a 2 second call to the front desk and they turn it on immediately! This place was also spotless; under the beds, in the corners, you name it. I have also never met a friendlier, more helpful or accommodating concierge than Harold. He was always smiling, always patient, always willing to help (be it to carry 5 girls worth of luggage up stairs, or load their luggage for them). He was very honest about clubs to go to and restaurants to eat at--and in no way was he putting other merchants down. He even called us directly when he realized we forgot some of our things, and met us on the curb to load them in for us. A great experience overall--will recommend to anyone in need,and will be the only place I stay at for future South Beach visits.

Room Tip: Room 105 has a recently upgraded bathroom, so it is larger with better lighting.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Guest, thank you for the great review, my favorite reviews are always the ones that mention how well staff treated our clients, Harold is quite the star at our property and I am not surprised at all about your comments regarding him, i'm happy to hear you had a wonderful stay and I hope you visit us once again (also being quite educated in the Art Deco architecture and history of the buildings in South Beach is always a plus!)
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Edison, New Jersey
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed December 5, 2012

Location is the best part of this hotel. We stayed with a group, some encountered roaches. The power in our room went out twice because of the iron and hair dryer use while the AC unit was on. While there is an ice bucket in the room, there was no ice machine; I had to go outside to the side alley to get ice. The concierge was only friendly after what felt like pulling teeth to make them friendly. The front was being renovated and we had to use the side alley door and were not notified of renovations prior to check-in. You want a cheap stay and don't have high standards, go ahead and stay here, if not there are plenty of other hotels on the strip to choose from.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Guest, I have to say that I'm very surprised to read your review, we closed down the hotel for 3 days in early November to fumigate with a tarp, as most hotels with numerous restaurants nearby must do every other year to limit any pest issues, so reading that your friends spotted a roach was quite disappointing. For all Tripadvisors members, I would like to comment on the power issue of your room since it is something that happens at our other properties as well (we have 3 in South Beach) - if you plug in a hair dryer into the same outlet as an A/C unit you will most likely trip a breaker, causing a temporary short in the room - since our A/C's are window units they pull a lot of power, a hair dryer also pulls quite a bit of juice and when you combine those two in the same outlet you can almost guarantee a short (just a useful tip for travelers out there)
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New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 4, 2012

Location is right on strip center next to Wet Willys ...beach across the road. Desk personnal were great very helpful and accomodating. If you want a room to just sleep and get up and be out all day than this is the place. My experience was great overall cleaniness was to par. They were renovating the hotel front appearence so we had to use side entrance. Its not a 5 star Hotel. You want to party and get a cheap price for being on strip than this is the spot.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Michie, thank you for the positive review.
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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 27, 2012

The Colony Hotel on Ocean Drive is a perfect location for visiting Miami Beach. You have access to all the resturants, clothing shoppes, nightlife, and not to mention you are steps away from the beach. The Hotel has its own resturant downstairs, friendly low-key bar as well as an ATM machine in the lobby. The Hotel room is very clean and comfortable. Regarding the customer service they get an A-plus because Carlos (front desk professional) was on top of everything. He checked people in quickly, explained the hotel processes, and shared information about the surrounding area for your convenience as well as the great places to visit while in Miami Beach. The Colony from the outside gives you like old-theater type of look which could use a re-touch up from a visual standpoint and the elevator doesn't hold a lot of people. Other than those two things noted I would most certainly stay at the Colony Hotel again. Overall, I really enjoyed my weekend at this hotel.

Room Tip: please choose a room on the backside of the hotel if you want to be less engaged regarding the noise...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Guest, thank you for the wonderful review!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 23, 2012

It's in the good ART DECO section of South Beach so not like the area where the big modern hotels are. We liked it. Rooms are old fashioned but clean and comfy. A safe is provided but no tea/coffee facilities which is a shame and coffee is not available until breakfast starts at about 9am. Albert, on the front desk is great as are the bar staff. Food is nice,, drinks are good but not cheap. Cleaning of the room was ok, we had to ask for toilet paper and limited towels but ok. we stayed in a room at the back. Oh man, soooo noisy most mornings, not the hotels fault, rubbish removers and noisy neighbors but we were woken very early most days, shame because the location on the beach is lovely. Free wifi but it wouldn't work on the 3rd floor in our room nor outside on the sidewalk but ok, in the bar area. If you stay, ask for a room that isn't at the rear.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Guest, thank you for the great review, we do concede that sometimes the trash pickup can be noisy, especially since there are numerous restaurants nearby and tons of bottles are disposed of daily, due to the great nightlife in South Beach we tend to have a good portion of our clientele consist of a younger sometimes noisy crowd which does not put much emphasis on how their actions affect those around them, for that we apologize, but we are happy to know that you enjoyed your stay and liked at our property, please visit us again in the future.
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Additional Information about Colony Hotel

Address: 736 Ocean Drive, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#85 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Colony Hotel 3*
Number of rooms: 48
Official Description (provided by the hotel):
One of the most photographed Art Deco hotels along famed South Beach, The Colony Hotel is a renovated 1939 hotel that offers an intoxicating ambiance and fun in the sun for guests who just want to get away to relax and enjoy all that Miami Beach has to offer. Guests are within walking distance to South Beach boutique shops, restaurants, nightclubs, salon/spas, other world-famous sites like the former Versace Mansion and much more. We cater to visitors looking to escape the structured corporate environment and the vacationer who wants to come to relax and enjoy sun-filled days and fun filled nights. Everything that people enjoy about South Beach is literally at the doorstep of the Colony Hotel. ... more   less 
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Also Known As:
Colony Hotel Miami Beach
Colony Miami Beach

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