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“Great Location, poor quality” 2 of 5 stars
Review of Colony Hotel

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Colony Hotel
3.0 of 5 Hotel   |   736 Ocean Drive, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #125 of 201 Hotels in Miami Beach
Edison, New Jersey
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Location, poor quality”
2 of 5 stars Reviewed December 5, 2012

Location is the best part of this hotel. We stayed with a group, some encountered roaches. The power in our room went out twice because of the iron and hair dryer use while the AC unit was on. While there is an ice bucket in the room, there was no ice machine; I had to go outside to the side alley to get ice. The concierge was only friendly after what felt like pulling teeth to make them friendly. The front was being renovated and we had to use the side alley door and were not notified of renovations prior to check-in. You want a cheap stay and don't have high standards, go ahead and stay here, if not there are plenty of other hotels on the strip to choose from.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Guest, I have to say that I'm very surprised to read your review, we closed down the hotel for 3 days in early November to fumigate with a tarp, as most hotels with numerous restaurants nearby must do every other year to limit any pest issues, so reading that your friends spotted a roach was quite disappointing. For all Tripadvisors members, I would like to comment on the power issue of your room since it is something that happens at our other properties as well (we have 3 in South Beach) - if you plug in a hair dryer into the same outlet as an A/C unit you will most likely trip a breaker, causing a temporary short in the room - since our A/C's are window units they pull a lot of power, a hair dryer also pulls quite a bit of juice and when you combine those two in the same outlet you can almost guarantee a short (just a useful tip for travelers out there)
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 4, 2012

Location is right on strip center next to Wet Willys ...beach across the road. Desk personnal were great very helpful and accomodating. If you want a room to just sleep and get up and be out all day than this is the place. My experience was great overall cleaniness was to par. They were renovating the hotel front appearence so we had to use side entrance. Its not a 5 star Hotel. You want to party and get a cheap price for being on strip than this is the spot.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Michie, thank you for the positive review.
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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 27, 2012

The Colony Hotel on Ocean Drive is a perfect location for visiting Miami Beach. You have access to all the resturants, clothing shoppes, nightlife, and not to mention you are steps away from the beach. The Hotel has its own resturant downstairs, friendly low-key bar as well as an ATM machine in the lobby. The Hotel room is very clean and comfortable. Regarding the customer service they get an A-plus because Carlos (front desk professional) was on top of everything. He checked people in quickly, explained the hotel processes, and shared information about the surrounding area for your convenience as well as the great places to visit while in Miami Beach. The Colony from the outside gives you like old-theater type of look which could use a re-touch up from a visual standpoint and the elevator doesn't hold a lot of people. Other than those two things noted I would most certainly stay at the Colony Hotel again. Overall, I really enjoyed my weekend at this hotel.

Room Tip: please choose a room on the backside of the hotel if you want to be less engaged regarding the noise...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Guest, thank you for the wonderful review!!
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melbourne
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 23, 2012

It's in the good ART DECO section of South Beach so not like the area where the big modern hotels are. We liked it. Rooms are old fashioned but clean and comfy. A safe is provided but no tea/coffee facilities which is a shame and coffee is not available until breakfast starts at about 9am. Albert, on the front desk is great as are the bar staff. Food is nice,, drinks are good but not cheap. Cleaning of the room was ok, we had to ask for toilet paper and limited towels but ok. we stayed in a room at the back. Oh man, soooo noisy most mornings, not the hotels fault, rubbish removers and noisy neighbors but we were woken very early most days, shame because the location on the beach is lovely. Free wifi but it wouldn't work on the 3rd floor in our room nor outside on the sidewalk but ok, in the bar area. If you stay, ask for a room that isn't at the rear.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Guest, thank you for the great review, we do concede that sometimes the trash pickup can be noisy, especially since there are numerous restaurants nearby and tons of bottles are disposed of daily, due to the great nightlife in South Beach we tend to have a good portion of our clientele consist of a younger sometimes noisy crowd which does not put much emphasis on how their actions affect those around them, for that we apologize, but we are happy to know that you enjoyed your stay and liked at our property, please visit us again in the future.
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Jersey, United Kingdom
1 review
1 of 5 stars Reviewed November 18, 2012

I stayed from the 3rd November to 5th 2012 On arrival i was shocked by the dated interior. Seeing my room for some reason i had too check the bed because something wasn't right. To my disgust i found hair (Pubic) and body hair in the bed.
The last time i came across this was in a hotel in tripoli, Libya some 20 years ago.
This hotel is disgusting and you can hear doors banging at night from other guests. The staff showed concern but were very evasive when I asked who owned the hotel. I dind't even see the manager after my incident, i presume he was adamant on avoiding me.

I cant say i saw anyone eating at the hotel either. It would seem the hotel has one thing going for it and thats its location. Be warned stay away from here.
Truly a nightmare, lucky i was only booked in for 2 nights.

Room Tip: if you really have to stay here, then get a room at the back
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  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Guest, I'm sorry to hear about your experience at the property, I'm perplexed about your comment regarding the "dated" interior since most of the decor and furniture in the hotel is less than a few years old - also, I understand you are upset at finding a hair on your bed, and for that we apologize, but it is more likely that the hair could have been from the housekeeper who tended the room than a previous guest since linens are changed out daily. If you would like to speak to management please feel free to call me at 305-604-5068 Ext. 3001, I assure you no one is avoiding speaking to you, I would be more than happy to address your concerns.
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Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 14, 2012

The first thing we noticed as we arrive, was the horrible smell in the room...

The beds are small for two people, so if you are coming as a couple you might have to sleep in different beds, also the matress are uncomfortable and old...if you have back issues you're gonna suffer!!

The curtains didn't work properly so when the sun comes out your sleep is over...

One day we return from our day tour and the room wasn't made at all!! It was exactly as we leave it in the morning...
I try to speak to the manager for two days,when I could, it turns out that it was really rude and disrespectful...and didn't even say sorry about the inconvenience...

SO, IF YOU WANT TO BE AT OCEAN DRIVE FIND ANOTHER OPTION!! THEY ARE PLENTY OF THEM!!

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Diego, let me first apologize about your experience at the property, and I encourage you to contact me at 305-604-5068 Ext. 3001 to speak to you in person and gather the details of your stay, I would like the opportunity to win your business/trust back, I would to mention that our bed setups at the hotel consist of a Queen or King bed in a single bed room, and two Full size beds in our double bed rooms, that is the same setup you have in the majority of hotels
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Sydney
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 7, 2012

Looks like this hotel is in the process of being freshened up. A very very clean hotel with decent facilities, the staff are mostly friendly and helpful, especially the house-keeping staff. It's in the middle of the famous South Beach 'Deco Walk' and you can not fault this hotel for it's location being across the road from the beach. Plenty of decent, if somewhat expensive, restaurants right on the door step along with plenty of nightlife and touristy shopping. The bathrooms are a little small but this is how it is with most hotels built in the 20's era and the air-con is very noisy.

Room Tip: Ask for upper floor middle to back of hotel to avoid the street noise.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, Director of Sales at Colony Hotel, responded to this review, January 9, 2013
Dear Guest, thank you for the positive review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Colony Hotel

Address: 736 Ocean Drive, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#83 On the Beach Hotel in Miami Beach
#125 Top resorts Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Colony Hotel 3*
Number of rooms: 48
Official Description (provided by the hotel):
One of the most photographed Art Deco hotels along famed South Beach, The Colony Hotel is a renovated 1939 hotel that offers an intoxicating ambiance and fun in the sun for guests who just want to get away to relax and enjoy all that Miami Beach has to offer. Guests are within walking distance to South Beach boutique shops, restaurants, nightclubs, salon/spas, other world-famous sites like the former Versace Mansion and much more. We cater to visitors looking to escape the structured corporate environment and the vacationer who wants to come to relax and enjoy sun-filled days and fun filled nights. Everything that people enjoy about South Beach is literally at the doorstep of the Colony Hotel. ... more   less 
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Also Known As:
Colony Hotel Miami Beach
Colony Miami Beach

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