Basic hotel, but o.k. for what we needed, which was somewhere to sleep really, as we weren't in the room that much. Too much to see and do. Brilliant location, right in the middle of Ocean Drive, just step out of the front door to experience the nightlife, and close to the cafes and beach. On the minus side, the shower area wasn't very clean, a bit dark in the room and very noisy slamming of doors in the corridor. (You had to slam the bedroom door for it to close properly)

The 1st room we were given had no a/c working and no door on safe as if it had been broken into as i wanted a safe to put money and passports etc we asked to move we were given the room next door which looked better but on entering we found this to be the same, safe had a door but could not be locked a/c only blew warm air no man to fix it, no other rooms available, so we had to put up with it, Day two we returned to our room to find fire alarm going off when told all they done was pulled the alarm off the ceiling and left us to sweat away..Glad to move on,,, also beware of valet charges which are 24 dollars per night BIG CON but they all do it,,,
probably better suited to backpackers as it reminded me of a Y,M.C.A.

The Colony has a great location, right in the heart of South Beach with plenty of nightlife around and the beach just across the street. The rooms are fresh, clean and functional, though nothing outstanding and they do have some noise issues. For the price paid though, the accommodation is pretty good value considering the location. The staff were generally friendly and helpful, especially the guys in the small lobby bar. Some of the front desk staff could do with some enthusiasm though. The male staff member working on the morning of 19th September really shouldn't be in the hospitality industry - I witnessed the most appalling complaint handling I have ever seen, a young South American couple were asking to change rooms (not an unreasonable request) and his response was something like "I really don't believe your reason for wanting to change rooms, I've worked here long enough to know when a guest is lying". That was my final impression of the hotel as I was checking out, so I guess it might have tainted my view of it!

YOU CAN'T GO WRONG!!!!! Weve been away from the colony and miami for 2 weeks now, and my heart still yearns for it... I can't beleive this place has had negative feedback, Your on Ocean drive and its priced way under other hotels on the strip... And don't get me started on the service. Alberto received us on the first day, and didn't stop showing us an amazing standard of service though out the rest of our vacation , He even took care of us one night after too many cocktails. Lol. They say " ask us for anything ". And they mean it!!

Ryan and Sarah NS Canada