What a let down! Always wanted to stay centrally on South Beach so booked this hotel - omg what a mistake from stepping out of the taxi from the airport we walked into a nasty argument on the steps of the hotel about an over priced bill by the restaurant out front (although separately run they rule inside the lobby as well as the outside) meaning we were unable to gain entry into the lobby until the altercation was finished - oh by the way it wasn't the only one we witnessed during our week long stay some almost resulting in punches thrown by the "Italian bouncers" that were employed there!!!
On eventually checking in the lift was out of order & the corridors & room smelled damp!!! The room safe was locked & took 3 days persistently asking for it to be reset before we could use it, we had 6 towels - great you may think - no they had to last our stay with the maid gradually taking them away and not replacing them so we were left with 1 each!!!!
The staff give a good impression of wanting to help but always fail to deliver!!!! Even on our final day leaving our luggage in a locked (NOT) room we came back to reception to find another guest moving our luggage out of the safe room!!!! We were glad to get out of the hotel & will never return the whole place is a nitemare- best advice choose another hotel.......
- Official Description (provided by the hotel):
- One of the most photographed Art Deco hotels along famed South Beach, The Colony Hotel is a renovated 1939 hotel that offers an intoxicating ambiance and fun in the sun for guests who just want to get away to relax and enjoy all that Miami Beach has to offer. Guests are within walking distance to South Beach boutique shops, restaurants, nightclubs, salon/spas, other world-famous sites like the former Versace Mansion and much more. We cater to visitors looking to escape the structured corporate environment and the vacationer who wants to come to relax and enjoy sun-filled days and fun filled nights. Everything that people enjoy about South Beach is literally at the doorstep of the Colony Hotel. ... more less
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- Also Known As:
- Colony Hotel Miami Beach
- Colony Miami Beach