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“Let down by the famous postcard Colony hotel” 2 of 5 stars
Review of Colony Hotel

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Colony Hotel
3.0 of 5 Hotel   |   736 Ocean Drive, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #124 of 202 Hotels in Miami Beach
Norwich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“Let down by the famous postcard Colony hotel”
2 of 5 stars Reviewed June 3, 2011

We were disappointed when we walked into our room because we stayed in Tropics Hostel the previous year and that seemed better! FIrstly our room smelt of cigarettes so we asked maid to freshen it up which she did very quickly. Then I could smell cigarette smoke in my pillow the whole night ;-( which by the way was not comfy and the bed was rather hard and short I'm 5'7. We found dirt on bedside cabinet, our TV did not work and did not get seen to when we asked, our shower curtain fell and toilet got blocked up after first number 2 use. Telephone did not work for incoming calls which was very annoying.

On the up side, location is great by the beach, and surprisingly we couldn't hear any noise from our room. I found the temperature in May was good, cooling system. I must comment on the floor in the room, no carpet and the floor was dirty. Bring slippers or keep your shoes on or you get filthy feet. Our friends had a problem with no hot water in the shower, and no clothes hooks on the wall, we had one.

The guy on reception on our first night was friendly and helpful. We found that their deposit policy was inconsistant because I was told one thing and my group of friends another, that's not right.

Because there seemed to be so many things wrong, we decided to move out and not stay our 2nd planned night. A different guy on reception was being difficult about giving us a refund for the 2nd night we hadn't yet stayed. We explained we were justified for cancelling, he didn't apologise and just huffed and looked annoyed. I asked to see the manager, apparently he was the manager. After some assertive discussion he agreed to refund and we moved out and stayed in Park Central which was a lot better by far and not much more expensive. We shouldn't have had to do this so it was disappointing.

  • Stayed May 2011, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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711 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 2, 2011 via mobile

Just stayed at the Colony Hotel on May 25th, a nice hotel to be built in the 1930's. First of all I must say that Harold who worked the front desk was absolutely wonderful & helpful. Anyway the rooms were nice, 2 full size beds, flat screen tv, hardwood floors, everything else you needed & clean. However there were a few basic minor things missing, #1 hot water from the shower. No matter how long I let it run this particular day it did not get hot in the morning or the evening. Not sure what was wrong. #2 no full length mirror in the room, so you can't see yourself before you step out on South Beach. #3 in the shower there is no soap holder nor is there a toilet paper holder in the bathroom. Awkward. Plus depending on your room location there is no view of the beach. If you can live with these minor flaws by all means stay here. Besides it is located were all the action takes place.

  • Stayed May 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark, Delaware
1 review
5 of 5 stars Reviewed June 1, 2011

The colony was a great place & I absolutely loved the services! Harold who worked at the front desk was of great service and a pleasure to be around. I had so much fun staying there and chatting with him, he truly completes the hotel as far as personality, professionalism, & services!!! I hope to see him in future trips!

Stayed May 2011, traveled with friends
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Providence, Rhode Island
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 1, 2011

My friends and I stayed at colony hotel and as soon as we got there we met Harold who works at the front desk. He was so pleasant and helpful and from the beginning he made our vacation more fun!...There was a problem with our room and he took care of it very quickly, he was always there to help. The hotel itself was whatever; you should know what to expect from any miami beach hotel (small rooms, small bathrooms, etc etc) it is what it is. All you do is sleep there so for the price it is pretty good. But honestly, if anyone has any problems or issues just ask Harold, he will take care of it right away. He is an asset to Colony hotel!

Room Tip: ask for harold
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  • Stayed May 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 19, 2011 via mobile

Stayed here for 4 nights 2nd-5th May. Was pleasantly suprised when we got to our room as I had read some very mixed reviews! The room wasnt huge but had 2x double beds and a small shower room. The only criticism about the rooms were that the beds were really creaky and the shower took about 15 minutes to heat up! Also the window did leak when it rained but I guess on an old building and a normally dry city it explains it! The reception staff always seemed very polite and helpful and gave us beach towels to use. We didn't try the food at the hotel but from the menu seemed to be reasonably priced. Overall for the money you pay (we paid about £50 a night) it is a good hotel in a great location! I believe you have to pay for parking but we got a taxi from the airport so this didn't affect us!

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Barcelona, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2011

I was in the room 104 the room have a good comfort,the housekeeping are professionals they do their work with a lot of love.The only thing that i didn't like was the way the treat the front desk (Fernando). He doesn't have the condition for this position.He is always mad and treat guest bad.

  • Stayed May 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed May 15, 2011

We stayed there Dec 2009, great bar staff!!! Spent many nights on the outdoor bar by the Oceandrive enjoying fabulous drinks and service, thanks to Carlos! Cool staff also inside bar! Great location to explore SoBe.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Colony Hotel

Address: 736 Ocean Drive, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#83 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Colony Hotel 3*
Number of rooms: 48
Official Description (provided by the hotel):
One of the most photographed Art Deco hotels along famed South Beach, The Colony Hotel is a renovated 1939 hotel that offers an intoxicating ambiance and fun in the sun for guests who just want to get away to relax and enjoy all that Miami Beach has to offer. Guests are within walking distance to South Beach boutique shops, restaurants, nightclubs, salon/spas, other world-famous sites like the former Versace Mansion and much more. We cater to visitors looking to escape the structured corporate environment and the vacationer who wants to come to relax and enjoy sun-filled days and fun filled nights. Everything that people enjoy about South Beach is literally at the doorstep of the Colony Hotel. ... more   less 
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Also Known As:
Colony Hotel Miami Beach
Colony Miami Beach

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