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“The perfect location - great service” 5 of 5 stars
Review of Catalina Hotel & Beach Club

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Catalina Hotel & Beach Club
3.5 of 5 Hotel   |   1732-1756 Collins Avenue, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #80 of 205 Hotels in Miami Beach
Lambertville, New Jersey
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“The perfect location - great service”
5 of 5 stars Reviewed February 5, 2006

We absolutely loved the Catalina! It's only a block from the beach, an easy walk to the Lincoln Road shopping area, and just a few blocks more to the South Beach nightlife scene. A very mixed crowd comes here - young singles on the weekends, and young families with strollers during the week. Also, some who always have their laptops (wireless available there for $15 a day) glued to their hip. The service was just wonderful - the staff was always there to hold the door at breakfast so you could take your morning coffee (free) outside. A free Happy Hour drink was also offered to guests at the hip and edgy Spy Bar next door. I loved the lobby, the pool area, the front porch, the decor, the free airport shuttle, and have nothing to complain about. Well, OK, one thing. The drink prices in the Spy Bar were high - we almost fell over the first night when 2 drinks cost $22! But across the street at the Delano and National, they were even more. That's South Beach...

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed February 4, 2006

This "boutique" hotel has some positive aspects, but suffers from lack of professional management. It was not very clean and most of the amenities I expect from a hotel room were missing. The elevators, halls, and rooms are old and definitely showed it despite an effort at stylish decorating. We did not see a manager or supervisor during our entire four day stay.

Pros:
-great location across from the beach in the heart of the Art Deco district
-beach privileges are convenient and in a nice area of the beach
-nice lobby with stylish furnishings and art
-quiet, peaceful pool garden with comfortable lounges
-nice on site restaurant
-not a very family oriented hotel, but the staff were all accomdating and kind to our two young children
-"Breakfast" coffee and pastries in the lobby were adequate.
-Mattresses were very comfortable, although see comments below on cleanliness.

Cons:
-parking service is expensive and slow (although attendants are very nice.) Our car pickup request was "lost" twice in four days.
-red shag carpet in elevator, hallways, and rooms is very dirty
-rooms lacked the following: information folder, map, phone book, pen/paper, ice bucket. Had a makeshift mini-bar with no price list.
-only half a glass door on the shower by design; leaked all over the bathroom floor
-no fan in the bathroom
-old and cracked/dirty grout in the shower and bathroom
-"housekeeping" consisted of replacing towels, running a dirty string mop over tile, straightening sheets and pillows, and a spritz of air freshener. Over a four day stay, the housekeepers did not change the sheets, replace or wash the used glasses, refill the soap/shampoo, or vacuum the shag area rug.
-Walls between rooms were incredibly thin; we heard all of our neighbors' TV viewing and phone conversations clearly.


Overall, I liked the people at the Catalina, but I can't recommend it because of the management issues. We booked through Hotwire, where it is listed as a 3.5 star hotel. It should be reclassified as a 2 star hotel. The style and air of the place is nice, but until the rooms are renovated and the cleanliness issue is addressed, it doesn't matter.

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dallas
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed February 2, 2006

I stayed here with a group of girls for a bachelorette party. The Catalina completely took care of us. Their staff was great in helping us to plan the party and make it a success. The rooms are fun and the hotel reasonably priced. Overall, I would recommend this boutique hotel to anyone (except maybe those with small children?)

  • Stayed January 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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A TripAdvisor Member
1 of 5 stars Reviewed February 1, 2006

I stayed with a large group of friends at the Catalina earlier this month (January, 2006), spread out over many rooms -- so I feel I have a large enough sample to assert that this hotel is terribly managed, with many rooms in poor shape... despite the hip decor attempt. You could have an okay stay here -- but from our collective experience, it's highly unlikely.

Trouble started at check-in, when they kept asking us to come back after another half hour, and then another. Once I got to my room, the chlorine fumes were overpowering -- but they had no other room for me. So they sent someone to wash it down, after which the odor largely vanished. Someone else in my party (easy going, not high maintenance) was actually placed in four different rooms before he found one with a working telephone, without used towels laying all around, etc. Another friend had to fight not to wrongly be charged for every item in the mini-bar (they used nothing from the bar); by the end of our stay, we were all competing to produce the best/funniest story of how bad the hotel is.

I think I won because (a) my shower would only produce scalding hot water on the second morning of my stay, no matter where I turned the dial, and (b) when the front desk staff were utterly unable to get the loud house music being played outside my window at the vacant pool turned down at midnight on a week night (it was way too loud even with all windows closed), I had to eventually confront a bartender to get it done. Did I mention that a buddy found the biggest cockroach he'd ever seen? And the glass shower partitions result in flooded bathrooms, since they only halfway separate the shower area from the rest of the bathroom?

The decor is hip, and I get what they're trying to achieve. But their hoped-for ambience was (in our collective experience) overwhelmed by the incompetence of the management, the seedy way everything was run down, etc. -- bathroom tiles missing, bathroom shelves hanging precariously by a single screw, the screen in the bathroom window repeatedly falling out and hitting me on the head, hip red shag carpeting in the hallways matted down and filthy, etc., etc.

I've stayed at the ultra-hip Hudson in New York, and loved it -- the Catalina's attempted hip-factor is not the problem. At Hudson, form and function work together to provide a great experience, combined with excellent customer service. At the Catalina, form utterly triumphs over function. Half the time here they don't seem to care, and when they do, they seem utterly unable to help. Bottom line: Look elsewhere, unless you enjoy living out a Saturday Night Live skit.

  • Stayed January 2006, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed January 24, 2006

I just returned home from a long weekend in South Beach where I stayed at the Catalina Hotel. After reading the reviews on here, I was cautiously optimistic. Expecting the worst, I entered my room and was pleasantly surprised. The room was very similar to the pictures on the website. The white floor had definitely seen some wear and tear, but other than that it was clean and very cool. The thermostat worked perfectly and actually, got a bit cold at times. The beds at the Catalina are superb!!! Very comfortable... my only complaint there is that I'm not sure they changed the sheets each day. The bathroom is tiny, but the shower head was impressive. Excellent water pressure and a very large shower head made for many long showers. The bathroom heats up very quickly and makes the entire room humid, so try and limit your shower time or open the windows! Overall the staff was friendly, no problems at check-in or check-out. The continental breakfast is nothing to write home about.. just a few pastries, coffee, and orange juice. I would recommend finding somewhere else to use your calories.

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A TripAdvisor Member
4 of 5 stars Reviewed January 21, 2006

We stayed there for two days and our room was lovely. It was a nice size and quiet, even though music was playing downstairs in the evening. The Spy Restaurant and Bar is expensive but the food was very good. The staff was very nice as well. We were pleasantly surprised.

  • Stayed January 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 20, 2006

Great location. The 'happy hour' cocktails are terrible. The breakfast is from 7-9 which is not very convenient because this is a 'party' hotel and no one is awake by 9 am. The shuttle to the airport was reliable. The cd player in the room is good. The room like it was done by 'Trading Spaces'. There is neat design but lacking in quality. The shower is tiny and there is no storage space or area to put a laptop. I did not bring my laptop because there is $15 per day charge for internet which is a little steep. Housekeeping would come at 6 pm which was a little odd. You can rent bikes free for the first two hours but it is $20 per hour after that. Nikki beach club was amazing! it was really nice to take a cab there and lay out on the lounge chairs all day. There are some great restaraunts and clubs a short walk away. Take advantage of the hotel's access to passes to clubs. You have to ask for them though.

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Additional Information about Catalina Hotel & Beach Club

Address: 1732-1756 Collins Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#53 Business Hotel in Miami Beach
#62 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Catalina Hotel & Beach Club 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
The Catalina Hotel + Beach Club is all of this and more. With a decidedly European jet-set vibe and a splashy beach club where you can get poolside manicures and pedicures, the Catalina Hotel + Beach Club also offers two restaurants, two pools, four bars, a media library, a rooftop terrace, a Japanese Koi fish pond and a Zen garden. In addition, the hotel boasts a dedicated library, which can serve as a meeting space for small groups. ... more   less 
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Also Known As:
Catalina Hotel And Beach Club
Catalina Hotel Miami

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