What makes this trip most memorable is the excellent service from the concierge Tyrell and JP, bartender Amit, and front desk Christian. They went above and beyond to help us enjoy our trip. Our room in the Maxine building was nice but smelled terrible and it was not the carpet as they say it smelled like mold, vomit, and rotting cheese. The smell is even outside of the building. We did get moved but our room was very noisy in the main building. The beach club was nice but the umbrellas are not included which is unfortunate. At the end of our trip we were given the wrong information about the shuttle back by Tomic which caused us to rush to get ready early only to be told there wasn't enough room. Do not rely on this guy to help with the shuttle. Front desk staff is more helpful in that aspect and have the correct info. The mini bar manager was also very rude when we used our cooler for our own water. Make sure to call to have him take it out so you don't get attitude from him. To sum it up JP, Tyrell, Amit, and Christian made the experience wonderful but probably won't come back.
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- Also Known As:
- Catalina Hotel And Beach Club
- Catalina Hotel Miami