My wife and I recently stayed at the Catalina hotel while my wife was in town for business. We stayed in room 130 from 7/18-7/23. Our entire experience at the hotel was great (free daily happy hour, great rooftop pool, tons of options for eating, beach towels, free beach chairs, free bikes, clean room, etc etc etc) but Tyrell the concierge ought to be noted. When we checked out, I accidentally left some very important documents needed for an appointment at a foreign consulate the next morning. We live in New York so there was no way to get them in time, but Tyrell went above and beyond to help me sort my mistake. He personally went to find the documents, called me right back to confirm he had found them, and then promptly got them fed-exed overnight to New York. I wasn't easy to work with as I changed the delivery address multiple times over the course of an hour- trying to figure out the best way to reschedule my important meeting. The package arrived the next day, perfectly addressed and just in time. He literally saved a massively important business trip I am scheduled for in a few weeks. Any later and I would not have had my business visa processed in time.
The hotel was great by itself- but we would recommend your hotel to everyone and stay again just because of the world class service we got from Tyrell. Well done.
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- Also Known As:
- Catalina Hotel And Beach Club
- Catalina Hotel Miami