I don't want to rip on this hotel to much because it has potential. But I have to say that a hotel that caters to loud music and drunk loud ppl in the lobby area is a place you do not want to try to receive R&R. I understand their concept of party and good time. But either you're a hotel or club. I think they should become a club because it's about the music than a guest sleep and peace of mind. My wife and I had our first honey moon and we chose this place to try to sleep ( wow ). At bed time we had two genre of music playing loudly at the same time. Hip hop in the lobby, and Latin music next door. We're on the first floor next to all of it so you can imagine the night mare of tossing and turning all night. The staff is mediocre at best. Complimentary drinks at happy hour but 3.00 for a bottle of water. Needless to say we lost weight with constant trips to Walgreens. One of the shuttle drivers act like we were bothering him when we asked for a ride. Their shuttle is constantly on charge. Be lucky if u get a ride. They have two dark skinned fellows that stand behind this podium on the porch. They look like bouncers. They look mean and don't speak. They have this whatever look on their face as if to say you're a guess here, so what. I hate the one blah bartender loir. He calls you his friend when u put a dollar in his jar besides that he's a jerk. If you ask him for something, one word answer, NO. Then he turns away with his nerdy black framed glasses. I was a shuttle driver at the Hampton inn. When a guest ask for simple things, if the hotel didn't have it we went out to get it. Example: a guess told me she needed tampons it's an emergency. I'm a man and I told her with no hesitation to write the brand down she needed and I'll get it for her. Needless to say she was grateful. I didn't accept her tip. It was my pleasure because I can tell she was having a rough day. You see catalina it's about the guest. You go above and beyond. 3 star hotel, 5 star hotel. Doesn't matter. Human decency should be automatic especially when running a business. I'll speak to a passing stranger on the street if we make eye contact. Most times your staff didn't look or speak to us at all. Except if you got the tip money ready. This is a tip hungry community. Our room was cozy except for noise. You need a couple premium channels for cable. Stop being so cheap. Make more things complimentary than guest having to frequent Walgreens that the shuttle wouldn't take us to. It's not far to walk but when I say I want a ride I want a bloody ride. That's the point. Aron the desk clerk was very professional and accommodating. Juan the concierge was professional and accommodating. Eddie was awesome and the poster Guy of how service to should be at a hotel. He always spoke and ask how we were with the greeting of sir and mam, with a firm hand shake. You can tell he love what he does. I love that work ethic conviction. I still hate loir bartender customer service isn't his calling. Back to Eddie. Eddie we made it to our flight on time no problems. We didn't need that taxi after all. Glad we saved our money taking the free shuttle that forgot to get us earlier. Eddie it only took 13 min to get to the airport not 50. I don't know if you were trying to split the money with the taxi driver because you were trying to hard but it's cool I forgive you because you're a likable guy. When we got home and laid in bed( yay). I ask my wife did she hear that. She replied what. And I said absolutely nothing, we both laughed.No place like home. Took me a week to get my sleep back on track. If you want noise and a nonstop party go to the catalina. If you want to party and then go to your quiet hotel to call it a night, go some where else. Catalina surprisingly some ppl like. It's just not for us, but I wish it much success. No salt lol. Catalina ,you guys don't have to reply with an explanation. We strive to be the best and accommodate all our guest crap. I get it lol. This is my opinion and my opinion is not your reality. The people will still go to your hotel. Because this is the world we live in. This review is just to get things off my chest not to bash you. I did say some nice things also. All in all it was not the hotel to stay to have our first honeymoon. My wife and I been married for 11 years and finally had the funds to travel. The only regret I'm sorry to say was the catalina hotel. Peace and love get better and fire loir. Until never time. Good bye.
- Official Description (provided by the hotel):
- The Catalina Hotel + Beach Club is all of this and more. With a decidedly European jet-set vibe and a splashy beach club where you can get poolside manicures and pedicures, the Catalina Hotel + Beach Club also offers two restaurants, two pools, four bars, a media library, a rooftop terrace, a Japanese Koi fish pond and a Zen garden. In addition, the hotel boasts a dedicated library, which can serve as a meeting space for small groups. ... more less
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- Also Known As:
- Catalina Hotel And Beach Club
- Catalina Hotel Miami