I would like to start off by saying that I currently work in hospitality at a four star hotel and the service here could have been better. I had called down for room service and was told that there wouldn't be any room delivery and I would have to go and get the food myself, so I passed on the food. Then as I was trying to get my car from valet I was given a lot of attitude from the woman at the front desk instead of her trying to accommodate me. When working in hospitality you should not try to argue with your guests you should be more than willing to try to make anything possible. However, Tyrell at concierge was more than helpful and very friendly! Miguel the bell hop was also an amazing help ! Overall the hotel was great. The rooms were perfect and very clean! The hotel is very fun and lively and I like that especially when staying in south beach! Also the Catalina is in the perfect spot, very close to a lot of great restaurants, shopping, and the beach!
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- Also Known As:
- Catalina Hotel And Beach Club
- Catalina Hotel Miami