“Not Bad. Not Amazing. But Excellent where it counts.”
So first and foremost, this is South Beach. We weren't really expecting much more from our hotel but a comfortable sleep, reliable info and excellent service.
The service is great. The bellmen are very helpful and welcoming. Receptionists might seem stand-offish at first but they're just juggling a lot of things; once they give you their attention they give it to you fully! Be aware they do take a $100 Incidental deposit (which you'll get back so long as you don't wreck your room).
We had room #126 which was at the end of the hallway. The room itself was nice, the bed was huge and comfortable. The bathroom was a bit small but not that bad, our only complaint about the bathroom was the shower. The shower's only partition is a piece of glass with no door or curtain; so what ends up happening is the bathroom floor gets totally wet and potentially slippery. We ended up putting towels around to circumvent but coming back to a bathroom with damp towels later on was a bit irky.
This room in particular had air conditioning via vents as opposed to some other rooms that had dedicated air conditioning units. It was nice coming back to a nice cold room after the beach but halfway through the night we were FREEZING.
Another thing about these rooms is that the walls are paper thin. You can hear everything going on outside of your room. The hotel's bar and it's sister hotel's (Dorset & Maxines) has a happy hour 7pm-8pm which is awesome but if you're trying to sleep at those times... good luck!
The housekeeping did a great job cleaning the room every morning. So that wasn't an issue whatsoever.
Ultimately, we're happy with the hotel, the staff was very charming.
It's not that far from the beach and conveniently located so you're only a few minutes away from Walgreens, Liquor Stores, Lincoln Rd and Food.
We recommend going to Ocean Drive for food, its a bit further out but worth it.
If you're staying here, go to the Bamboo pool and get beach chair vouchers for the beach, it's a big win to have chairs to hang out on the beach with (for free!).
Rooms at the further end are quieter.
Avoid the rooms near the bathroom.
Not views from any of the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 26, 2012
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Thank you so much for taking your time to post your honest feedback for all of our future guests to read! I am glad that you found the service to be great! All of our bellmen are at the door ready to assist you with your luggage or just to open the door for you. In regards to the shower- we are currently working on some additions to the showers to prevent this from happening in the future. I would love for you to come back and stay with us again. If you choose to do so please contact me directly and I will make sure that you have an amazing stay.
Have a great day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.