I had to make a call to this hotel in order to make a minor change in my reservation in November. I travel to and from Miami a lot for a quick get away as I am from Boston. I have been staying at the Catalina since I stumbled upon it 3 years ago (wish I knew about it sooner!) I have always had a pleasant & peaceful stay. Anyways, I called today and received exceptional customer service from Yvette Spinner, who assisted me and accommodated my minor changes with no problem at all. She made time for me and discussed my stay, as well as, gave me a few good tips! She even emailed me a new confirmation in a timely fashion too! So thank you, and I believe every hotel should have a reservations agent like Yvette, because she does an exceptional job at being the front-line point of contact when calling the Catalina.
- Official Description (provided by the hotel):
- The Catalina Hotel + Beach Club is all of this and more. With a decidedly European jet-set vibe and a splashy beach club where you can get poolside manicures and pedicures, the Catalina Hotel + Beach Club also offers two restaurants, two pools, four bars, a media library, a rooftop terrace, a Japanese Koi fish pond and a Zen garden. In addition, the hotel boasts a dedicated library, which can serve as a meeting space for small groups. ... more less
- Reservation Options:
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- Also Known As:
- Catalina Hotel And Beach Club
- Catalina Hotel Miami