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“No where close to what was advertised” 2 of 5 stars
Review of The Carlton South Beach

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The Carlton South Beach
3.0 of 5 Hotel   |   1433 Collins Avenue, Miami Beach, FL 33139 (Formerly Carlton Hotel)   |  
Hotel amenities
Ranked #148 of 200 hotels in Miami Beach
NC
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“No where close to what was advertised”
2 of 5 stars Reviewed April 7, 2014

To start with, the hotel has advertised "lush tropical gardens, super sized swimming pool with sun
loungers." He super sized pool was the regular hotel size and many areas of missing cement on the bottom. The half dozen palm trees and a few planters are not my idea of lush tropical. The pool is situated next to the laundry are and the housekeeping staff has to bring the bags of dirty linen through the pool area to access the rear service drive. There were no pool towels available because one of the dryers broke and they could not replenish. Needless to say we had to drip dry after using the pool. We were charged a "resort fee" but not exactly sure what that covered. Our first room was located in a corner area that was surrounded by the lobby, parking lot and Collins St. The noise was unbelievable. Shades would not close all the way. The front desk staff was very nice and accommodated our request for a room change. The next room was on the third floor but was still a corner room on Collins St. A little quieter, but not much. The room was clean, but old and had a mismatch of furniture. One of the stated room amenities was a mini bar that was totally non existent. The bed was a worn mattress on some type of frame to eliminate a box spring. I guess this was their version of "Art Deco". It was so sagging in the middle that you had to sleep in the very outer edges or you rolled to the middle. There were coffee cups and packets for making coffee but no coffee maker. They did provide one once we asked. Water pressure was so bad it would take forever to get shampoo out of your hair The property is in need of obvious repair and updating which has not been done. The location is very convenient for exploring the Ocean Drive nightlife and to the beach. The hotel is on the corner of Espanola and Collins just one block away from some wonderful restaurants. Realizing that most hotels in South Beach are very expensive this was very overpriced for how they describe the hotel in their ads. Do not recommend the Carlton Hotel South Beach.

Room Tip: Choose another Hotel
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  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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65 people have reviewed this hotel

Traveler rating
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10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2014

I would definitely recommend this place!
It is very good quality place for the money, location is just great, rooms clean and service very friendly. Especially CJ – front desk person, was so knowledgeable and helpful. It was great pleasure to stay!
Me and my husband had amazing time during the stay and all stuff were extremely helpful on every matter.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed April 4, 2014

The Carlton - South Beach is a perfect location near the beach and all the action and at a good value. Clean rooms, helpful staff, fun bar and pool. Overall excellent and relaxing experience for a fun weekend getaway in SB!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2014

The Carlton is about a five minute walk away from the beach on one side, and a five minute walk to the car and club scene on the other. Despite all that, the rooms are very quiet during the day. The location is great and everyone there is very relaxed and pretty helpful. The rooms are really airy and big, and there's a nice bar in the lobby that during the day services blended juices. It was perfect for what we were looking for.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 20, 2014

The check in wass perfect, but the rooms deserve renovation and room service must be improved (3 hours to get towels in the bathroom!). No double glazing in all rooms, plumbing must date from the 60s ....

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 13, 2014

Naomi and CJ from the concierge staff make everything good. They are pleasant and knowledgeable about the area. Great front porch for hanging out and people watching and just steps from the white sands of south beach. Could not pick a better location.
PJ Mass

Room Tip: 1st floor, no steps, no elevators,
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed March 7, 2014

Rooms are a million yrs old, no renovations, walls are paper thin and hotel is noisy as hell.. And I'm a young person who likes to party! But not when it disturbs neighbors and those trying to sleep. Loudest door slams I've ever heard because of badly constructed old hotel. Back faces a noisy alley where trucks go up and down doing either construction or pickup up garbage. Front faces noisy collins ave. Upon check in, came to room only to find a repairman trying to fix what seemed to be hunred yr old safe, were not told anyone would be in the room. The window blinds were rusted to a brownish color and old. Straight dreary type of accommodations. Pool is nice size though and bar seems to have good happy hr prices. But for the cost of a room? Hell no, go somewhere else more modern and better maintained. Hotel needs serious renovations that aren't happening fast enough, especially knowing it's now owned by The Betsy Hotel right behind it, one of the best hotels on South Beach!! It's a disgrace really. Pass on it. There are tons of better ones for same price range or cheaper.. Chesterfield is better option for same type of hotel.

Room Tip: don't stay here at all.
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  • Stayed February 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Carlton South Beach

Address: 1433 Collins Avenue, Miami Beach, FL 33139 (Formerly Carlton Hotel)
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Swimming Pool
Hotel Style:
Ranked #148 of 200 hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Carlton South Beach 3*
Official Description (provided by the hotel):
The Carlton South Beach, located in Miami Beach’s Art Deco District, is an historic hotel located close to the ocean, near great bars and eateries, and within blocks of great shopping on Lincoln Road. Hotel amenities include built in flat screens and wireless, as well as a large swimming pool adorned by tropical foliage. The lobby is filled with art exhibited in cooperation with major galleries, and has a juice bar serving fresh drinks and other light snacks. The Carlton-South Beach is a perfect destination for travelers whether they are seeking respite for business or pleasure. Parking is available on property. ... more   less 
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Also Known As:
Carlton Hotel Miami Beach
Carlton Hotel South Beach
Carlton Miami Beach

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