All in all my stay was okay because I did not deal with the staff at all until I checked out and left my luggage with the concierge since I wanted a little more time on the beach. When I came back for my luggage he gave it back to my wit the handle broken which was not how he recieved it. I went to go find my family to show them the damage and they told me to talk to the front desk so I brought up the situation to them but no one could seem to help. The concierge was VERY RUDE to me trying to blame me saying I broke it which I was shocked by how he was so mean I almost started to cry, the only person that was nice and tried to help was the head of the valet and the engineer that could not fix my bag. There was talk about filling out an accident report but a woman at the front desk but she did not have me sign it or even ask my name that I was later told as I was getting into my car to go home by the valet was supposed to happen. This whole situation made me very upset and was just so rude and inconsiderate by these employees.
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- Also Known As:
- Courtyard Miami Beach Oceanfront Hotel Miami Beach
- Miami Beach Marriott
- Miami Beach Courtyard