This hotel was at the end of their renovations to improve the hotel. While it still has it's amazing view of the ocean, nice comfortable rooms, good fitness room, good food, and mostly great customer service. The hotel staff seems either overwhelmed or out of place. Smiling faces from the past no longer existed even though the same workers were there. No one seemed up to helping anyone out. For a hotel going through a large renovation the customer service should have been at an all time high. We have been staying here for years and will give them one more chance to see if the renovations not only improve the facilities but also the attitudes. The saving grace was the general manager who personally spoke with us as we were waiting for our car to head back to the airport. Hopefully all will be well next year, but we still love Miami Beach.
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- Also Known As:
- Courtyard Miami Beach Oceanfront Hotel Miami Beach
- Miami Beach Marriott
- Miami Beach Courtyard