I was staying in the hotel for a week, during the week I received twice phone calls around 7 a.m. to urge me to pay valet parking. The staff put their routine tasks superior to guests' interest. When I complained to the manager asking not to call me in the early morning, she responded that 'i am sorry i have a reason that you might check out and don't pay us. this is our procedure.' I am having an Audi with them, how could I just ran away without my car? this is nonsence. The employee of the hotel just started work around 7 and found some guests hadn't paid for the valet. Then pick up the call and complete their daily task. That's the attitude of the hotel. The hotel is okay, kind of upgraded version of Extended Stay. Room deco is quite old, but neat to be honest. One strange thing I noticed is that there is one step at the front door entrance. Everybody has to watch the step when opening the door. I was wondering how come there is no ramp covering the step to avoid injuries. Also there is no entrance facility for disable people. All the luggage has to taken over the steps from ground. This means everybody has to pay for the tips for door boy. Aha! Every Friday morning, there is an alarm test lasting for 30 minutes or so. Yet nobody notifying the guests that is an alarm test but rather leave it on for 30 minutes. I wa running out of the room until the moment they announced it was a test. However, after the annoucement, the alarm was still on. Obviously the hotel management doesn't care that there are hundreds of guests sleeping at the moment. All these reflect poor attitude. If you go on Thursday, get prepared for the alarm on Friday morning. The hotel staff acting very cheap, no decency to be honest. During my stay in the hotel, some of the swimming area was under construction. Yet I was not informed about such ongoing construction job at all.
the room was okay, very old though. I don't like the hotel at all.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Jessica S,
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Thank You for staying with us during your visit to Miami Beach. We appreciate the feedback and sincerely apologize for any challenges you may have encountered during your stay. We strive to provide a safe and friendly environment to all of our guests. Our facility is completing the final stages of a property expansion, we apologize if you were not notified prior to your visit; the hotel website has had a construction message since March 2012 and all guests are notified at check-in. The hotel is also a historic hotel and the steps at the buildings entrance are protected; we also have an accessible lift at the main entrance. The alarms which you heard was a fire safety test and is not a daily occurrence. Lastly, I apologize for any inconvenience you may have had endured, I would welcome a call to discuss the parking charges. I can be reached at 305-538-3373. We hope that you allow for a second chance in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.