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“Good hotel... Great location” 4 of 5 stars
Review of Courtyard Miami Beach Oceanfront

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Courtyard Miami Beach Oceanfront
3.0 of 5 Hotel   |   3925 Collins Avenue, Miami Beach, FL 33140 (Oceanfront)   |  
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Ranked #64 of 200 hotels in Miami Beach
GreenLeadersBronze level
Caracas, Venezuela
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Good hotel... Great location”
4 of 5 stars Reviewed August 30, 2013

Even though the hotel is currently under renovations the whole experience of staying there was nice. Service is really good and it is well located in front of the beach. Keep in mind that there is no parking so they have a Valet Service that is quite expensive.

What I really didn't like is that when I went to the beach the chairs and umbrella from the beach were not included as part of the hotel experience. You had to pay in order to use them. If you are staying at a beach hotel I think this needs to be included as part of the experience.

Another thing I didn't like is that we got a lot of papers under our door room for restaurants around. I think there should be a little bit more security on the hotel to avoid this kind of things. We got like the same papers with the same information every single day for the same restaurants around.

I still recommend going to this Hotel if you are staying in Miami Beach.

Room Tip: Try getting a room with an ocean view.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph L, General Manager at Courtyard Miami Beach Oceanfront, responded to this review, September 3, 2013
Dear Gaby 810,

Thank You very much for staying with us during your visit to Miami Beach. We truly appreciate the feedback and really hope we see you back in the future. Our beach rates are competitive with other like hotels on the beach, although we do not charge a resort fee (which can be common in Miami Beach). Also, our parking rates are priced below other comparable hotels. I apologize for any papers that were left under your door, we will take this comment and use it to better train our housekeeping team. Thank You for choosing our property, we hope to see you again during your next visit to Miami Beach.

Best Regards

Joseph LaFleur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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English first
Estero, Florida
Top Contributor
259 reviews 259 reviews
74 hotel reviews
Reviews in 77 cities Reviews in 77 cities
283 helpful votes 283 helpful votes
1 of 5 stars Reviewed August 29, 2013 via mobile

In fairness to the TA community I am compelled to write this review. There were so many things wrong I refused an on site offer and took this up with Marriott post stay. The hotel finally stepped up. I was only there one night and it was a disaster. In reviewing previous responses from the GM the construction was supposed to be competed by the end if August. It is not. My guess is by Thanksgiving. What I can I say positive ?? The valet guys are on top of their game( for $32 a day,in/out), allow 15 minutes to get your vehicle. There is a Carrabbas restaurant in the hotel which is one of the ugliest I've ever seen, but the food came out perfect. Most guests enter by the back door and look dumbfounded since the hostess is at the front door. Put a sign up!! Go to the front. Beach chair/ umbrella to rent$13 each piece. 10 minutes by car to South Beach.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph L, General Manager at Courtyard Miami Beach Oceanfront, responded to this review, September 3, 2013
Dear Jackman1,

Thank You for staying with us during your visit to Miami Beach. I sincerely apologize for any inconvenience you may have experienced whikle at the hotel. We are very excited as our great hotel will be completed with its ongoing property beautification by November 1st. In order to truly gage your experience, I would like to speak with you (if you have a moment). I can be reached at 305-538-3373. Thank You and we hope you provide us another opportunity to change your experience.

Best Regards

Joseph LaFleur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 28, 2013

Having never been to Miami Beach before, this hotel served its purpose as a place to sleep. However, the room was VERY small and there was the most obnoxious cologne smell in the lobby. It was like walking into an A&F store. Blech! The location is not the greatest. While it is on the beach, it's not near any good restaurants or shopping so be prepared to take a cab everywhere (or just rent a car). The only good thing is that it was a short ride to and from the airport. Had I not used points to stay for free, I would have stayed farther south down the beach.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph L, General Manager at Courtyard Miami Beach Oceanfront, responded to this review, August 29, 2013
Dear Beth 0106

Thank You for choosing our property during your visit to Miami Beach. I will be sure to investigate the cologne smell as we do not use the type of fragrance you describe (we apologize if any smell was offensive). I am also saddened that you were able to enjoy some of the finest restaurants in Miami Beach which are located walking distance to the hotel. There are top rated nightclubs, lounges and restaurants all within a 5 block radius. We appreciate that you chose to use points during your visit. Thank You for choosing our historic hotel, we hope you give us a second chance.

Best Regards

Joseph LaFleur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelter Island, New York
1 review
5 of 5 stars Reviewed August 27, 2013

Upon arrival my family was pleasantly surprised to find we had been upgraded to a nicer room. Matt at the front desk was very pleasant and helpful. Housekeeping did a great job keeping the sand at bay in the halls and in our room. Tons of "nice touches" around the hotel, from fruit water, to a free ice cream sundae bar and popcorn being popped in the lobby. Guys at the front door were very friendly and punctual with our car. Rafael serves up great food, as well as a friendly and warm demeanor at breakfast. Clean pool area, and quick walk to the beach. This hotel had it all!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph L, General Manager at Courtyard Miami Beach Oceanfront, responded to this review, August 29, 2013
Dear 317 Jennifer G,

We are very happy that you chose our property and had a great time during your visit to Miami Beach. We hope to see you back very soon. I will be sure to pass along your comments to the service team (especially Matt, housekeeping and Rafael). Thank You again for staying with us.

Best Regards

Joseph LaFleur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
palm beac gadens
1 review
4 of 5 stars Reviewed August 25, 2013

My husband was having heart surgery in Mt. Sinai Hospital; so I was alone at the hotel. I was very comfortable there and felt very safe. The staff, especially LaKeisha Wright and Sharita Roach were so kind to me, inquiring about my husbands progress each evening when I returned. Having Carabbas there sure made things much easier for me. The valet staff always had a smile and a welcome back. We are home now and having rehab for my husband. As soon as he is able, we will return to enjoy your wonderful hotel and enjoy those great bath towels...soooo soft. Gerri B.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph L, General Manager at Courtyard Miami Beach Oceanfront, responded to this review, August 26, 2013
Dear Gerri B

Thank Yoo for choosing our property for your stay in Miami Beach. We all hope that your husband is doing well (please send him our best). We whope to see you back once your husband is able. I will be sure to pass your comments to Keisha and Saritha.

Best Regards

Joseph LaFleur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 25, 2013

Just returned from a weeks stay at this hotel. My family had just stayed 1 previous week in Orlando and need a hotel in Miami for the second week. Staying at this hotel was a great choice. From the minute we arrived, the reception staff were excellent and could not be more helpful. Room was very clean and great for our party of 4 ( 2 double beds), we ate breakfast at the hotels Italian Grill and most evening meals. Staff and food were great, special note for Rapheal the 'omelette chef' and joe the evening waiter( New Yorker Italien) both could not be more helpful.
Hotel pool was very refreshing and the staff during the day provided excellent customer service even provided ice lollies to all around the pool daily - nice touch.
The hotel is under going a large extension, which when finished will be very impressive - it did not stop us from fully enjoying our holiday. Recommend hiring cycles from the hire shop on 5th Collins/Washington and discover South Beach and surrounding areas.
Would not hesitate recommending this hotel and it's great location to anyone. We will be going back.

Green Features: Welcomed - good efforts for towels in pool area and rooms.
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph L, General Manager at Courtyard Miami Beach Oceanfront, responded to this review, August 26, 2013
Dear Peter H

Thank You for staying with us during your summer holiday from the UK. We appreciate the feedback and hope that we see you back very soon. I will be sure to pass along your comments to Rafael as well as Joe. I would also recommend the bicycle service, since it is a great way to see Miami Beach.

Best Regards

Joseph LaFleur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nowra, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 24, 2013

We stopped in here last minute. The valet staff were fantastic. Our room was great. Its located on mid Miami beach, a taxi ride to south beach, but its ocean front with a Tiki bar on site who has happy hour every day. Who doesn't like happy hour! Its a short ride to all the restaurants on offer at south beach. Or there is a restaurant on site that serves pool side menu as well as restaurant. Its called Carrababas Italian. Very nice.
The rooms are clean and beds are comfortable.
Yes they are building a new tower and I cant wait to book in and stay in it when completed.
Would recommend to anyone.
We will be back

Room Tip: just go ocean view with balcony
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph L, General Manager at Courtyard Miami Beach Oceanfront, responded to this review, August 26, 2013
Dear Liane F,

Thank You for staying with us all the way from Australia. We hope that you return very soon especially since our property will be even more beautiful once the expansion is complete. We truly appreciate your feedback and hope that we see you soon.

Best Regards

Joseph LaFleur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard Miami Beach Oceanfront

Address: 3925 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach > Oceanfront
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#45 Family Hotel in Miami Beach
#49 On the Beach Hotel in Miami Beach
#55 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Miami Beach Oceanfront 3*
Reservation Options:
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Also Known As:
Courtyard Miami Beach Oceanfront Hotel Miami Beach
Miami Beach Marriott
Miami Beach Courtyard

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