I want to give this hotel 5 stars for customer service. The staff here is amazing. They go above & beyond to satisfy the customer and that's important.
The hotel is still undergoing construction so it has some challenges. We had issues with our room and we were moved due to privacy issues & tiny annoying bugs. We also had some housekeeping issues, but the GM offered accomodations etc. for the misunderstanding. So we were pleased.
If you are looking for new..this isn't it. This an old hotel, but it has some new bells. The new side looks like it will be very nice & modern. The older side, needs some updgrades. Some of the rooms are either very small, with little walking room or too big with space that makes no sense. They do have flat planel tvs. Also, the gym needs to be upgraded. I used it one day and on the other days, I opted for running down to Sobe & back. The restaurant is okay as well. If you don't feel like walking out to grab a bite, you can feel satisfied ordering from the hotel.