My husband, daugthter, and I stayed here after an amazing week-long cruise. When we prior to check-in time, but were put right up in a room. When arriving to the room, we noticed that it was not the room that we had paid for. The front desk moved us without a problem. This next room was on the third floor and though larger, had frosted over windows. You literally could not look outside. After that I was a little annoyed. We went outside and came upon an assistant general manager, who was VERY nice (Ivan). He assured us that he could get us into a better room. The room was not ready at that time, so he said he would have our bags moved to the new room, while we go explore the pool at the Eden Roc (the pool at the courtyard was under construction). A shuttle was available, however we decided to walk the short distance. After getting a call that our room was ready, I road the shuttle back to the hotel (which I waited almost an hour for) and got the new room keys. The girl at the front desk gave me two new keys and sent me to 901. The keys did not work. I went back down to the front desk and the girl there said the keys were fine, but then discovered that she sent me to the wrong room. I was supposed to go to room 906. This was a bit more annoying. The new room was nice, with a balcony and a view of the ocean. I waited and waited then for our luggage to be delivered. I got a call from the front desk saying they could not locate it. After almost 40 minutes, they figured out that our luggage was located in the manager's office (this was after another trip down to the front desk). My frustration level was at an all time high. The whole process was a fiasco. I did love the Eden Roc while there, so I will probably book with them again.
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- Also Known As:
- Courtyard Miami Beach Oceanfront Hotel Miami Beach
- Miami Beach Marriott
- Miami Beach Courtyard