I travel for a living and do everything in my power to stay with Marriott, so take the next statement with a grain of salt... This is the absolute worst Marriott I have ever stayed at. And I . ve stayed here at 3925 Collins six times due to it's location.
The view is nice, interesting history of it being The Cadillac Hotel, about a 15 minute brisk walk to Ocean Drive, Tiki Bar food is good, Walgreens/CVS in quick walking distance and the valets, who dont work for Marriott and work for tips, are very attentive. That is the end of service on the hotel property.
From issues with the dry cleaning, bad attitudes on the phone, a lost parcel, faulty internet at beat, some more poor work philosophies from restaurant staff, and 3 out of 5 times- No Late Checkout - for a Platinum guest with 150 nights per year. Last stay was October, didn't even ask.
Rhobi, from the front desk, was the only bright spot on the staff. She actually seemed to care about my concerns and she always managed to calm me yet keep the "company message." Corporate should get her out of there and promote her before it's too late. Then let this property be a Starwood managed property, like so many others.
I'll be down in South Beach next week but decided to go off brand and stay on Ocean Drive with the crazies. Rather spend the ten bucks on cabs to get to work. Courtyard South Beach was a bit pricey. Very sad.
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- Also Known As:
- Courtyard Miami Beach Oceanfront Hotel Miami Beach
- Miami Beach Marriott
- Miami Beach Courtyard