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Courtyard Miami Beach Oceanfront: Traveler Reviews

3.0 of 5
3925 Collins Avenue, Miami Beach, FL 33140 (Oceanfront)
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Courtyard Miami Beach Oceanfront
Ranked #57 of 198 hotels in Miami Beach
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697 reviews from our community

Traveler rating
    199
    321
    108
    47
    22
See reviews for
Families
169
 
Couples
254
 
Solo
30
 
Business
61
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Moscow
1 review
“OK hotel, terrible customer service”
2 of 5 stars Reviewed December 25, 2012

Stayed there for a couple of nights in November after booking at Marriott.com with Marriott Rewards exclusive member offer. I have an email confirming my rate.
Stay was fine except my key cards stop working every two hours.
Although I didn't get any credit to my rewards account up until now.
I've spent countless hours on the phone and email trying to get my points with no luck. Turned out that somebody at hotel changed my reservation to "marriott family" rate. They have suggested me to contact hotel directly, which is impossible because their accountant Kathy Lopez never, and I mean it never never never never, answers to any phone calls or emails. Never received an answer from another person at the hotel Lorena D Cabrera.
So, pretty OK hotel with terrible horrifying customer service.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask cdima about Courtyard Miami Beach Oceanfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph L, General Manager at Courtyard Miami Beach Oceanfront, responded to this review
December 27, 2012
Dear cdima,

I apologize about the inconvenience you experienced when contacting the property. Unfortunately, I do not have any of your information and we do not have record of any unresponsive correspondence between the parties mentioned and a hotel guest during the period you mentioned. I take full responsibility for any challenge you may have endured. Please contact me at 305-538-3373 at your earliest convenience so that I may understand what transpired.

Best Wishes

Joseph LaFleur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby, Canada
Top Contributor
50 reviews 50 reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Miami beach for an overnight stay”
3 of 5 stars Reviewed December 23, 2012

Decided to leave our Ft Myers base for dinner at Joe's Stone Crab in Miami beach and to spend the night.
The room was clean and good for a night's stay. Staff was very accommodating from the front desk to the concierge staff. They all seemed happy to have you there and wanted to ensure that you had a pleasant stay. The only downside was that it was noisier than I would have liked and I found it difficult to get to sleep.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by NLO888 for Miami Beach
Ask NLO888 about Courtyard Miami Beach Oceanfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph L, General Manager at Courtyard Miami Beach Oceanfront, responded to this review
December 24, 2012
Dear NLO888,

Thank You for choosing us during your visit to Miami Beach. i know there are alot of options on Miami Beach, so we are grateful you chose us. Unfortunately I do not have alot of information from your comments (regarding the noise). I would like to speak further, so that we may remedy any such noise issues in the building. Please contact me at the Hotel (at your leisure), 305-538-3373.

Thank You,

Joseph LaFleur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manalapan, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Quick trip”
4 of 5 stars Reviewed December 22, 2012

We stayed for a quick two night stay, unfortunately it coincided with a cold front. The hotel is right on the beach, and has a nice poolside and boardwalk cafe...Carrabas. Of course everything is pricey here, it's south beach. 32 valet is a bit expensive and you have to call 20 minutes before because your car is stored off site and they need to shuttle to get your car. Hotel lobby is contemporary and clean as was the room. Bed was super comfy and they upgraded us to a suite so the kiddies had their own room. Tv was fuzzy in the master which always annoys me as it is such a simple thing. Wifi was free, surprised and a nice heated pool. Beach is beautiful, but that is anywhere along this area. Not a far drive to the main south beach area, you could walk if so inclined, it would be 30-40 mins to get to main area for most average walkers. Great wood boardwalk along the beach for the runners. Doormen and valets were very attentive and even called me after I left my cell phone in car upon returning. All in all nice comfortable place...

Stayed December 2012, traveled with family
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Ask SWS4PSU___1 about Courtyard Miami Beach Oceanfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph L, General Manager at Courtyard Miami Beach Oceanfront, responded to this review
December 24, 2012
Dear SWS4PSU,

Thank You for staying with us during your last visit to Miami Beach. I will pass your comments to the Valet team, who will be very appreciative of the feedback. We attempt to provide every guest with a problem free environment, as a result of your comments I will presonally check the TV's in each guest room suite. Also, the valet parking charge of $32 is very competitive against the rest of the hotels on Miami Beach, in fact we are inexpensive compared to most. We always strive to deliver a quick delivery of vehicles. I truly appreciate your comments and will be sure to check the TV's in the suite's.

Thank You for visiting with us, we hope to see you back on the Beach

Best Regards,

Joseph LaFleur
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Ivybridge, United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Excellent Hotel, Location and Service”
5 of 5 stars Reviewed December 21, 2012

We stayed here for a few nights following a cruise around the Caribbean.
The receptionist was good enough to give us a seafront room as we arrived earlier than anticipated. the hotel was very clean and well presented.
Make use of the boardwalk along the front and try out the bar and food.
The hotel also booked us both spa sessions at the nearby Eden hotel which was fabulous.
This is a little further away from the areas like the Art Deco district but not too far in a bus or cab.
All in all good value for money and a great hotel we would return to again.

Room Tip: You have to have a room with a balcony and sea view.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MrMRT1777 about Courtyard Miami Beach Oceanfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph L, General Manager at Courtyard Miami Beach Oceanfront, responded to this review
December 24, 2012
Dear MrMRT1777,

Thank You for staying with us during your visit to Miami Beach. We appreciate your feedback and hope to see you on your return visit to South Florida.
Best Wishes and Happy Holidays

-Joseph LaFleur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Good experience”
3 of 5 stars Reviewed December 11, 2012

I stayed 2 nights in early December. As others have mentioned, this is a renovated property (formerly the Cadillac) and it has a deco style to it. The rooms have been recently updated and are comfortable. I had an ocean view room with a balcony, and it was worth the extra charge. The pool area and beachside bar are nice enough but are currently in the shadow of a major expansion/construction project. It's a bit of an eyesore, and the construction is quite loud between the hours of 8am and 5pm. The hotel does sit right on the beach and boardwalk, which is nice!

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by JBrunecky for Miami Beach
Ask JBrunecky about Courtyard Miami Beach Oceanfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph L, General Manager at Courtyard Miami Beach Oceanfront, responded to this review
December 20, 2012
Dear JBrunecky,

Thank You for choosing our great property for your visit to Miami Beach. I am certain once the construction is completed, we will provide an even greater guest experience. I hope you consider our fantastic property for your return visit. We hope to see you soon

Thank You

Joseph LaFleur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Miami Beach Oceanfront

Also Known As:
Courtyard Miami Beach Oceanfront Hotel Miami Beach
Courtyard Miami Beach Oceanfront Hotel
Courtyard Miami Beach
Miami Beach Marriott
Miami Beach Courtyard
Address: 3925 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Region: United States > Florida > Miami Beach > Oceanfront
Amenities:
Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Miami Beach
#43 Family Hotels in Miami Beach
#45 On the Beach Hotels in Miami Beach
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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