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“Your Loss, Your Problem.” 2 of 5 stars
Review of Hotel Astor

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Hotel Astor
3.5 of 5 Hotel   |   956 Washington Avenue, Miami Beach, FL 33139   |  
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Hotel amenities
Ranked #75 of 206 Hotels in Miami Beach
Toronto
1 review
2 helpful votes 2 helpful votes
“Your Loss, Your Problem.”
2 of 5 stars Reviewed October 10, 2012

This was the second time I stayed in this hotel, and again the staff were extremely friendly and helpful, and the rooms were amazing. However, the day before I was leaving a bottle of expensive perfume that I purchased, went missing from my room. Nothing was done about it because, "the staff had been there for so long that, accusing any of them would be insulting."
I was very disappointed, as it became clear that I was not going to stay with them again.
It is unfortunate, but they failed me on the only customer service that counted.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lta791, Manager at Hotel Astor, responded to this review, October 11, 2012
Dear Guest, Thank you for your recent stay with us. I was pleased to read so many positive aspects about your visit at the Astor hotel and honestly i regret that we were not able to assist you properly on resolving the lost perfume issue . The staff At the Astor take the Guests and our service very seriously. Our goal is to make happy every single guest but sometimes is very difficult to satisfy every single person. Best Regards
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702 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Sao Paulo, SP
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2012

I was in Miami Beach for 2 days only, and my stay in Hotel Astor i can consider very good
The hotel is clean, the rooms are comfortable and the bathroom good also.
The elevator is very old, but I don't think it's a big issue.
The only point that was very bad was the wifi internet in the room. I could not use, only in the main reception.
THe very good point about the hotel was the staff, specifically the guy called Andres. He was so solicitous and could help me and my girlfriend since our checkin until our checkout. He gave us some recommendations for our trip, helped a lot with our luggage and was very fair when we complained about the wifi internet.
The location of the hotel was also very good, and the vallet service not so expensive (28 dollars a day).
The rate was good considering all the points above.
I definetelly recommend the Hotel Astor if you want to go to Miami Beach.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lta791, Manager at Hotel Astor, responded to this review, October 9, 2012
Thanks for taking the time to review the Astor Hotel . We are glad to read your comments on your recent stay at the Astor Hotel . We were delighted to read that you enjoyed your stay and you liked hotel location and service. The hotel staff special Andres is very happy to hear such a positive feedback. Looking forward to see you again during your future trips to South Beach.
Best Regards
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Arlington, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2012

I have stayed at a few of the hotels on the Art-Deco tour of Miami Beach and this one is head and shoulders above the rest. Updated rooms, top-flight amenities, solicitous staff all combined for a comfortable and enjoyable refuge in the middle of the beach area. We walked to Lincoln Road and the beach strip. Luigi, the manager attended to all our requests, to include a wealth of knowledge about the local area and activities.

Room Tip: Big rooms and a quiet refuge in the middle of Miami Beach.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lta791, Manager at Hotel Astor, responded to this review, October 4, 2012
Dear Mike,Thank you for your feedback on your recent visit to Astor hotel in South Beach. We do appreciate your comments about the hotel and location . Looking forward to see you again during your future trips in South Beach.Best Regards
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Arlington, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2012

My husband and I were pleased staying in the hotel. The service was excellent and the staffs are very nice. They provided guidance for us to check local activities. We stayed at the suite room (we are newly weds). First time get-in, it is clean and spacious. We had a great time enjoyed our times. Can't wait to come back when the weather is better. Got a lot of raining in Sept. Thanks for the beautiful hotel, we had good time enjoying our relaxing time inside.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lta791, Manager at Hotel Astor, responded to this review, October 4, 2012
Dear Guest. we do appreciate your positive feedback and we are happy to hear that you liked the service and the accommodations. We are constantly working hard to improve the quality of the hotel and the service. Best Regards
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Edinburgh, United Kingdom
Top Contributor
138 reviews 138 reviews
38 hotel reviews
Reviews in 53 cities Reviews in 53 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 24, 2012

I've stayed in Miami a few times, twice in Miami beach and this is the best Miami hotel I've stayed in outside of the big chains such as Marriott. Was here for at least a week and it's a great location, convenient for most attractions in the South Beach area. It's a short walk to the beach and there are plenty of eating places around. Had simple buffet breakfast here each day. Nothing spectacular but if you just want something to stave off the hunger until lunch then it does the job. Bedroom was clean and fresh and thought the bathroom was great. Would stay here again.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lta791, Manager at Hotel Astor, responded to this review, October 4, 2012
Dear Adrian, We are glad to hear that you enjoyed the time at the Astor Hotel. Thanks for this wonderful review looking forward to meet you during your future stay. Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdare, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 20, 2012

We stayed here for two nights after travelling down from Miami. My son, aged eight years was very impressed with the huge size of the room and bathroom. It was cleaned every day and fresh towels left. Could also have beach chairs and towels if you wanted to go to,the beach which was two blocks away. Excellent location for Ocean Drive and all the clubs and restaurants. The front desk receptionist was very helpful and the maid was very eager to get into the room each morning. Breakfast was offered to us, complimentary,coffee and Danish but we never took it up. Wi fi in the rooms and one computer downstairs in the lobby. The air conditioner was very good and fairly quiet. All,in all good value for money in such an expensive location.(we took advantage of the valet option for the car, as it was less hassle then parking on the street with a meter or in the parking lot.)

Room Tip: Ask for the top floor, as you can hear the people walking in the room above, the only negative!
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lta791, Manager at Hotel Astor, responded to this review, August 24, 2012
Dear Starlene, Thanks for taking the time to review the Astor Hotel . We are glad to read your comments on your recent stay at the Astor Hotel . We were delighted to read that you enjoyed your stay and you liked hotel location and service. Best Regards
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Birmingham, Alabama
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 3, 2012

We stayed in the Astor during our visit to Miami Beach in July. The hotel seemed small in the website but was very nice. The rooms were spacious and clean. Loved the lobby decor and new Italian restaurant. This is a great hotel to stay and also a great location.

Room Tip: be ready for the beatiful beaches in Miami Beach
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lta791, Manager at Hotel Astor, responded to this review, August 24, 2012
Dear Leonard, We appreciate you taking the time to review the Astor hotel. We are very happy to hear the positive feedback about the restaurant and rooms. Looking forward to see you again during your future trips. Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Astor

Address: 956 Washington Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #75 of 206 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Astor 3.5*
Number of rooms: 42
Official Description (provided by the hotel):
Small hotel with plain but stylish bedrooms.Art Deco boutique hotel near South Beach clubs, shops and restaurantsOriginal 1936 Vitrolite panels light the entrance to this Art Deco jewel in the heart of South Beach. The 42-room hotel is more minimalist than its flashier competitors and has been restored to its initial splendor. The expansive lobby has a tiled floor and dramatic lighting reminiscent of Hollywood glamour. Inside, rooms favor the less-is-more approach. Expect lots of white -- Miami Beach's signature color --sleek furniture and Roman shades. ... more   less 
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Also Known As:
Astor Hotel Miami Beach
Astor Miami Beach

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