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“Great Location and service” 4 of 5 stars
Review of Room Mate Waldorf Towers

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Room Mate Waldorf Towers
3.5 of 5 Hotel   |   860 Ocean Drive, Miami Beach, FL 33139   |  
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Ranked #35 of 200 Hotels in Miami Beach
Arlington, Virginia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Great Location and service”
4 of 5 stars Reviewed January 1, 2013

After searching for hotels in South Beach we recently decided to stay at Waldorf Towers. We arrived and our American Epress based reservations were not on record. They accommodated us anyway and were very nice. The location cannot be beat and the room, while European in size, we're quite comfortable. Being near New Years the activity on Ocean Ave was ramping up yet we really heard vey little once in the room. Easy access to everything and the valet parking was great. All in all highly recommended

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Room Mate Waldorf Towers, responded to this review, January 8, 2013
Dear Friends,

HAPPY NEW YEAR !!!! we are so happy that you started the New Year with us... We are also happy to hear that you had a great stay with us. This makes us so happy to hear.

We hope to see you again soon..
Your new friends in Miami ...

Best Regards,
Natalie
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513 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
glasgow
Senior Contributor
30 reviews 30 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 30, 2012

This hotel is clean and modern and has an excellent location and all in all is good value.

However, as we were being checked in, one of the staff who had taken our bags up called reception from our room, they spoke in Spanish so I don't know what they said then we were told our room wasn't quite ready ( even though it was 4pm). We said we would go for a drink and wait but then we were told the room was ready? Later that evening we realised we had no phone in our room, no safe and the toilet wouldn't flush. Not major problems so we just told reception who then informed us that they knew this but were full and wouldn't normally use this room? I found it a little disappointing that they hadn't just been honest with us at check in.

Later that night we were given a safe, toilet kinda got fixed (problem kept coming back but we managed) but we didn't get a phone which we weren't too fussed about anyway.

I would still stay again as all in all we liked the place. Oh and also didn't have any noise from our room. I had read reviews about noise problems but we were on third floor and it was fine.

Room Tip: Third floor to back of building
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Room Mate Waldorf Towers, responded to this review, January 8, 2013
Dear Valued Guest,

We want to first of all say Thank You for chosing our hotel for your stay with us.
I am glad to hear that overall you enjoyed your stay with us.

I want to take a moment and apologize for the minor incidents that occured during your arrival. I researched into the situation and found that the room that you where in was off market for sometime and was just placed back in service. This is no excuse however this could be the reasoning for the missing phone. I will follow up with my team to ensure that this will not happen in the future.

When you are in Miami in the future please fill free to give us a call and I would love to offer an upgrade to you.

We hope that you had safe journeys home

Best Regards
Natalie Mower
General Manager
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Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 28, 2012

Absolutely perfectly located! Right on Ocean at 9th. Staff was crazy friendly. Rooms are modern and well sized for South Beach. Bed was really comfortable and room had a beautiful flat screen tv as well as a small fridge. Would definitely recommend and will stay here again next time I'm in South Beach.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Room Mate Waldorf Towers, responded to this review, January 8, 2013
Dear Friends,

We are so happy to hear that you really enjoyed your stay with us... It is our goal everyday and every guest that we provide the best product and service. The location of the hotel you honestly cant beat. Sun, Beach , sand, great drinks and fun... What else could you ask for?

We hope that we have made a lifetime friend and the next time you are in Miami you join us again. Also check out some of our other Roommate locations you will be equaly pleased.

Best Regards,
Natalie Mower
General Manager
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London
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 23, 2012

We spent four days in the Waldorf this december 2012. Hotel very well located, central Ocean Drive. Recently renewed, very nice decoration and atmosphere. Staff is great : very friendly ( speccially the guys from reception, now I only remember the name from the 2 Lazaro,s. Profesional guys, but all were friendly, helpfull and accesible ).
Room nice and confortable, no noise from outside at all ( I read that some rooms are noisy, our 206 was not ). Beds are one of the best ever, please provide your Matrase provider name ;-).
The only negative point on my opinion, I agree with others reviewers, were the bar prices. Expensive ones, quality ok, but prices expensive. But on the other hand I have to say that most of the prices in Ocean Drive are the same or similar.......some a few cheaper but others even more expensive. But staff in Bar is very friendly and professional too :-)

Room Tip: I only can give opinion about 206, but I do believe that others in the near are also : noiseless and...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Room Mate Waldorf Towers, responded to this review, January 8, 2013
Dear Friend ,

Thank You !!!!! We are so glad that you had chosen us for your stay in Miami. We hope that you enjoyed your holidays.

We are so happy to hear that the two Lazaro's provided amazing service and that you enjoyed your stay with us.

I know the prices of the bars and drinks can be a liitle steep to other places in the world and we do apologize for this on thier behalf.

We do hope that you will choose us again for your lodging needs.

Thanks a million
Natalie Mower
General Manager
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Arkansas
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 21, 2012

We had a good stay at the Room Mate-the price was great for the location, and it was within walking distance of all the attractions. Fortunately we were placed on the 3rd floor though because had to get up early the next day to catch our cruise and needed our beauty rest. The street noise was still very loud all night long though and so stay somewhere else if you need your rest. Good hotel if you want to party 'till morning-you'll have loads of company. Went to the restaurant for breakfast and James our waiter was a delight. If you get the full breakfast it is more than ample too.

Room Tip: 3rd floor for sleep.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Room Mate Waldorf Towers, responded to this review, January 8, 2013
Dear Valued Guest,

We are pleased to have had you with us during your trip in Miami. We also hope that you enjoyed your cruise. We are happy to hear that you enjoyed your stay with us witrh the one exception of the noise of the street and Ocean Drive. We are looking to change out the windows this year to better isolate the noise from the rooms.

We do hope that the next time you are in Miami you will choose us again to be your Home away from home.

Best Regards,
Your new Friends in Miami
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Richmond, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2012

Had a wonderful, decadent stay following a cruise. Lazaro at the front desk took care of us from beginning to end. I arrived way too early (10am) and Junior Suite wasn't ready, but I enjoyed the chic lobby with a mimosa, chocolate covered strawberry and included wifi and was quite happy. The room was huge, clean, comfy, and surprisingly quiet for being in the absolute center of the nightlife. I didn't even need the earplugs we had requested, just in case, even on Saturday night! Though the restaurant out front (Prime Time) is not affiliated, we found it the best in the area in terms of quality and service so ate breakfast there three days running.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Room Mate Waldorf Towers, responded to this review, December 17, 2012
Hello Friends,

We are so happy that you enjoyed Waldorf and that you had the pleasure of meeting Lazaro whom just won employee of the year for the company. I am glad that you enjoyed hte little extras at your arrival. It's guests like you that really make us love what we do. We hope to see you again soon...

Your new friends in Miami
Natalie and Staff
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Falkirk, United Kingdom
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 9, 2012

We stayed at this hotel,very clean,very good location on Ocean beach.The hotel also take and park your car from the front door of the hotel,and bring it back when leaving,saving you the hassle of finding their car park.This was at no extra cost above the $25 overnight parking cost on Ocean drive.The location is ideal if you want to spend the night on Ocean drive,and is right in the middle of all the clubs and restaurants.The restaurant/bar at the front of the hotel is shockingly expensive for cocktails of not a very high standard.If you stay at this hotel ask for a room at the opposite side if the hotel from the lift,as we had to listen to it going up and down continually through the night,if you are a loght sleeper this would be an issue,fortunatly we were not.

Room Tip: Away from the lift would be ideal
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie M, General Manager at Room Mate Waldorf Towers, responded to this review, December 17, 2012
Dear Friend,


We are so happy to hear that you enjoyed your stay with us here at Waldorf, We love what we do and we take our performance to heart. We want to say THANK YOU for taking the time to tell future guests about your stay.

We hope to see you again in the future.. Happy Holidays

Natalie Mower
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Room Mate Waldorf Towers

Address: 860 Ocean Drive, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites
Hotel Style:
#14 Business Hotel in Miami Beach
#27 On the Beach Hotel in Miami Beach
#35 Romantic Hotel in Miami Beach
#36 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Room Mate Waldorf Towers 3.5*
Official Description (provided by the hotel):
Waldorf Towers is a historic property that has been recently renovated achieving the green building design certificate, situated next to the beach that offers a perfect balance between a historic building and a modern hotel. The hotel is ideally located in South Beach, within walking distance of trendy shops, nightclubs and restaurants. ... more   less 
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Also Known As:
Room Mate Waldorf Towers Hotel Miami Beach
Roo Mate Waldorf Miami Beach
Roo Mate Waldorf Hotel

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