We've been to South Beach a few times by now, and have gotten used to paying too much for small, somewhat run-down hotels just to be close to the beach. Luckily, this time, we found a real gem. What a fantastic experience! We loved it so much we came back again a week later, and had an even better experience.
- Location can't be beat, right on Ocean drive, and walking distance to everywhere
- Service was great - nice, helpful, and fast
- The entire hotel looks almost brand new, with nice decor
- The restaurant right downstairs had good food for incredible deals, $5 breakfasts, $9 lunches, and a great 2-for-1 deal on cocktails (unlike some tourist trap places where it's 2-for-1 but you pay $50+ for each one)
- At times we noticed a line at check in/out when there was only one person at reception
We got a good rate on a room, and were happy just with the location. When we asked at check in, they offered an upgrade to an ocean view suite for a small fee, and we took it. We absolutely loved the room. Spacious, new, great view of the beach, and a nice bathroom. We knew we were coming back to SoBe the following week, and asked at reception if they have the same room available. After checking with the manager, they agreed to let us book a room for the same fee, and said if they have the suite available we'd get the same offer to upgrade, so we made the booking, and cancelled our other hotel.
The following week we called ahead, and confirmed that the suite was available for us to upgrade. When we arrived, Ana at reception already remembered us from last time. She told us she had some news - the same exact suite was not available. "BUT.... and I need a ta-da-da-da for this... we're giving you the presidential suite instead!". We were indeed happy - this one was even bigger, and apparently we were getting the best room in the house.
Then Ana even went above and beyond, with helping us with some odd requests (we arrived too early to check in, and needed some help organizing for our day that she was happy to assist with).
Feeling happy, we settled in for lunch and cocktails with friends, and had a wonderful rest of the stay. When we later needed some ice in our room, we called reception, and in less than 15 seconds, someone had run up the stairs to grab our bucket and fill it for us.
Overall, our best stay in SoBe so far. We'd be happy to return here, and glad to recommend this place to our friends.
Get the suites - the ocean view and larger rooms make it worth the little extra.
Be aware that Ocea...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 4, 2012
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We want to first of all say THANK YOU for taking the time to review our Hotel. We are so happy to hear that this has been your best stay in South Beach. Comments like these is why myself and my team wake up every morning with dedication and a smile. We love what we do... We hope that you will be coming by to see us again the next time you are in Miami.
Thanks and see you soon,
Your Frirends at Waldorf
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.