After reading some of the other reviews for the Hotel Shelley I was a little worried, but still optimistic. I was not disappointed with our stay, but it could have been better.
~very reasonably priced
~location is outstanding. One block from the beach, in the heart of everything!!
~Yes, rooms are small - this is what you get in a boutique hotel and it was exactly as we expected. Those who complain about the small room are doing it wrong. You're in Miami. You should be spending minimal time in the room! Get out and have fun!
~ Our room was very clean. Nice, white linens, plenty of clean towels and white bathrobes. Floors are a fake hardwood, Pergo-type floor. At first I was like "ick" but then I realized that that type of flooring is way cleaner and more sanitary than carpeting (especially in a place so hot and humid) They can wet mop after every stay unlike a carpeted room. Floors were clean. This was nice.
~Our room was a little further back from the street noise of Collins on the South side of the building. It was very quiet.
~FREE airport shuttle on the hour to/from the airport. Driver was safe, courteous and professional.
~ Most of the staff is friendly and professional. Bartender (did not get her name - tall, young, long hair, pretty) was super helpful and helped me find a nail salon.
The Cons ~
~ My first contact with the hotel was an email I sent about 4 days before we arrived. I sent it to the Concierge/Social Director and asked him to recommend a good nail salon, close to the hotel. His reply, 2 days later, contained simply a link to a google search for nail salons in Miami. Not another single word like "hope this helps" or "hope you enjoy your stay, here" Nothing. Just the google link. which to me, is like "Hey, dumb**s, it's called 'Google"...try it." Gee thanks. I kinda thought that the concierge was available to RECOMMEND other local area businesses. Even seek out preferred vendors and services to help cultivate relationships??? It was rude.
~ This hotel is owned by the South Beach group. The family of hotels includes The Catalina and Chesterfield and others in South Beach. The only drawback is a central booking office, which appears overwhelmed. We had originally booked 2 rooms for ourselves and another family memeber. He was unable to go at the last minute, due to a medical emergency. We attempted to cancel his room using the toll free # earlier in the day. We were on hold for a long time and ended up leaving a voice mail message, which was never returned. When we arrived at the desk to check in, we explained the situation. The reservation was secured with our family member's credit card for both rooms. We wanted to pay for our room with OUR card and cancel the other room. They just could NOT cope with this. They told us we had to be on the guys "guest list", which we were not. They implied we were trying to charge the whole stay on the dude's card, we werent. We were standing there with our card begging to be checked in and charged.
They told us to call the central booking office to straighten it out. After 15 mins on hold, they answered the call and we were promptly hung up on. It took them a FULL HOUR to get us into our room, and ultimately the front desk clerk had to run to the Chesterfield across the street to find the manager to help us out.
~ Beds are a platform type. There is a mattress on a frame. One mattress in the room was all wonky and had a huge dip in it. If you lay in that spot, you roll out! They need to replace a few mattresses! Beds were not very comfortable.
~ One thing that would be great is if they put a small light into the closet, its SO DARK and we were using our cell phone light to get clothes out.
~ Chain locks on the inside of the room on the doors would make me feel better about security. There is one lock on the door.
Overall, this is a good, clean, nice place to stay. Next time, though we will be trying another hotel.
Ask for a room further away from Collins to avoid street noise. Odd numbered rooms, facing South hav...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.