I stayed here recently when in Miami for a big medical convention. It was one of the hotels that my professional organization offered ( my organization offers hotel reservations when you register for the meeting) and at the time that i registered was the closest hotel to the convention center that was available.
Twice before arriving we tried to call the hotel--once about a week before our arrival to confirm the reservation and again the day before to ask questions about the accommodations. We called multiple times over the course of 2 days ( a week apart) and NO ONE EVER ANSWERED THE PHONE. EVER. We of course saw this as a big red flag bur at that point it was too late to change hotels, we had had to give a deposit.
The lack of service continued when we arrived. First of all be aware that there is no hotel lobby--the check in desk is in a bar. The guy who opened the door for us when we arrived we assumed was a bar patron who was nice enough to hold the door for us, as he never looked up from his cell phone while propping the door open with his foot. Turns out he was the bellman! The check in guy was very nice and the most professional person we encountered there, but when we asked where we could get coffee early in the morning ( we left for meetings at 6:30 AM) he recommended a place that opened "at 8 or 9". Management could do a service for its professional clientele by putting a little coffeepot in the room as most hotels now do.
The first night there we noticed our phone flashing as if we had a message--when we dialed the operator ( there is no directory in the room giving extensions for front desk, housekeeping, etc) NO ONE EVER ANSWERED THE PHONE. By this time we had gotten the message that this was an exorbitantly priced boarding house, not a hotel.
The room was above a kind of an alley that ended at street level next to yet another bar. Needless to say the noise from bar patrons was a big problem.
Also wanted to note that the walls of our room were lime green and deep purple and the ceiling was kind of a burnt orange. TV got around 7 channels, 4 of which are in Spanish. This would have mattered less if we had bern otherwise happy with our experience there.
The day before our departure, I went to the front desk to arrange for seats on the airport shuttle for the next morning. My first attempt was mid morning; i was told they could not do it then and to come back after lunch. When i stopped by in the afternoon i was told to come back after cocktail hour. When I protested, i was told i could call the front desk later to arrange. I eyed the young woman and said REALLY?? and started laughing, then pointed out what she already knew, that NO ONE EVER ANSWERS THE PHONE! when i came back for the 3rd time that evening our names were put on a clipboard ( after a search for it underneath things on the desk) but by this time we did not have much confidence in the process, so made sure we were out on the street early the next morning so we wouldn't miss the shuttle.
We paid almost $2000 for a 5 night stay.
The best i can say is that there was daily maid service.
If you have unlimited funds and all you are interested in is the beach during the day and partying at night then this place might be ok. Otherwise stay away.
- Official Description (provided by the hotel):
- The Chesterfield Hotel & Suites is located on Collins Avenue at the center of South Beach's Art Deco District. By merging the former Lily, Leon and the Chesterfield Hotel, the combined 90-room hotel now offers a wide range of room types and services. Want to lounge outdoors and enjoy a drink? Grab a cocktail at either of the hotel's two bars. Want to chill in an intimate alcove? Relax at the discreet and cozy outdoor lounge - a great vantage point to spy on hipsters walking by. ... more less
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- Also Known As:
- Chesterfield Hotel Miami Beach
- Chesterfield Miami Beach